Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 February 2022

Rosie 5

Faulty modems and no refunds. Negligence at it's finest.

Pros

They will allow a grace period of 2weeks to pay your bill

Cons

Huge muck arounds. Website doesn't show no easy access to information when they continuously give faulty modems

23 February 2022

Paul 8.8

Great customer service from NOW reps who willingly went the extra mile for me so I could collect my router. I chose NOW on their best service score and value via NZ Compare. They have lived up to that. Great tech support too.

Pros

Customer and Tech support

Cons

Router cost

22 February 2022

Shaun 8

Our internet plan is fast and at $69 is pretty cheap. Fibercity has great customer service, Elaine from Fibercity was very helpful in setting up our plan.

20 February 2022

Caleb 3.6

A disappointing experience with NOW with several interactions with customer support. When I eventually left them for another provider, they over charged me and told me that the over charged amount would be cleared on the next invoice cycle. It didn't and they ended sending me a letter advising that I was going to be referred to their debt collector. It left a very bad taste.

16 February 2022

Maureen Gilchrist 9

It’s only because lve changed areas that l no longer have internet çonnection with Now
It was marvellous just to be able to make a phone call to get a problem fixed

16 February 2022

Margaret 8.6

The fact that I’ve just signed up for a second term with NOW should say it all: it’s your best deal for broadband.

Pros

Quick efficient service.

Cons

Zero.

12 February 2022

Julia 8

I have been with NOW since I arrived in Hawkes Bay 10/10

11 February 2022

Andrew Knipe 10

Now are the best ISP in NZ. They are so easy to deal with and are good value. You get through in a couple of rings and speak to a human who actually WANTS to help you. Awesome Service !!!!!

Pros

NZ team, answer the phone in a couple of rings

Cons

None, unless your impressed by so called free stuff that the others do (by the way your paying for that "Free Stuff"))

08 February 2022

Campbell 6

The price is fine and the wifi speed is as it should be but the signal is very weak. Sky sport buffers with no other devices running and the modem very near by. I can only just get reception in my room in our 108sq mtr house. Also they cut us off after just 7 days of late payment with no warning.

Pros

Reasonable price

Cons

Rubbish signal strength. Very poor customer service regarding late bill payment

08 February 2022

Kev 3.8

one of the most hopeless, arrogant organisation I have ever had to deal with. I have been with them for many years but over the last few years it has been a steady dive in performance, service and support until it has reached new lows. Loyalty to a long time customer is some thing that they do not adhere to. A new plan is being forced on me but getting the swap over sorted is a nightmare. And then a bill comes and nothing has changed, except my old LL has been cut off. Tryin ...read more

Pros

Some individuals put in the effort, but they (whilst appreciated) are few. Based on my experience. No Pros.

Cons

A helpdesk in the Phillipines is a problem because they do not understand local (NZ) conditions and expectations. The fault is not with these individuals but with what management dumps on them. All that matters is the m ...read more

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