Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

19 January 2022

Ramel Gealon 7.0

I signed up with Fibercity and both the price and the speed which are really awesome! Service has a customer touch even after getting on board with them. Highly recommended!

18 January 2022

Julie Watts 4.0

We had skinny service at a business location and home. They were the most difficult to deal with to close the accounts when we moved. We ended up paying for service months after requesting cancellation although initial contracts had completed. We would not recommend skinny. The broadband was fine, the service behind it lacking.

Pros

Reaching a live support person is very difficult - email contact only

Cons

the broadband service is fine but the service behind it is lacking dont save a few dollars for a lot of expense in the end

18 January 2022

Trevor Harkness 9.6

Changed from telecom after abusive comments from their tech help desk. Have never regretted it

Pros

Local company I can walk in the door and seek help . Have done this twice both times I have walked out completely satisfied.

Cons

yet to find any

10 January 2022

LAWRENCE 8.8

I have used Now at work and home for over 5 years and have found them great. Not one billing issue, fast phone answering, helpful with tech issues. I changed from Vodafone and saved $50/month at work for a better service! Have recommended them multiple times.

Pros

Customer focused (cf Consumer Recommended)

Cons

Had X1 poor response time to message left from work a/c.

09 January 2022

Amanda 9.8

Very fast and efficient service :)

07 January 2022

Shaun Van Niekerk 9.0

Excellent customer service and prompt response.

05 January 2022

Nate 9.6

Flexible with late payments

Pros

Speed, personal service

Cons

Cheaper options out there?

05 January 2022

Theresa Schultz 8.8

Great service from Now. Response time is excellent on email and phone and they always try to help and solve queries quick.

Pros

Cons

01 January 2022

George Freeman 7.4

I am watching the cricket
Dropping out every 30 seconds I want an answer

31 December 2021

Wheenz 10.0

Just transferred from Vodafone to Now Broadband and I was so impressed by their service. Communication was great and flexibility is one of the areas in management where I was so impressed of.

Pros

Being in a fibre connection, the connection is real fast compared to Vodafone which is very slow and unstable. I am now comfortable working from home in a stable and faster internet connection

Cons

Though not a fault from Now Broadband, the Chorus people are not that good by just turning me down where to lay down the fibre wire connections. They put it down on the fence when there is a better way of doing. They rej ...read more

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