Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

28 May 2022

Gaye 10

As a new customer, it would have paid me to move to NOW years ago. I like that it is a homegrown Kiwi company too!

27 May 2022

Stefan 10

Great support and customer service

Pros

Good service and products

Cons

Nothing

27 May 2022

Pat O'Donovan 7.6

Everything is made simple easy to use and the staff are always friendly and helpful

Pros

Cons

22 May 2022

Minky 2

read this*
1. Customer service is useless
2. They expect you to have wired internet not wife for speeds
3. Modem supplied barely got 400mb at best but drops out daily to less than 5mb.
4. Senior or tech people do not call you back
5. They dont report there failures and so keep getting

19 May 2022

David Lee 8.2

Recently moved to a new unite. My last ISP take 2 weeks but fail to connect internet. Contact hotshot who promise to connect in 4 hours which comes true finally. Excellent customer service.

19 May 2022

Sue Jamieson 9.4

The service from this company is exceptional

18 May 2022

Jed 3

There was a plan to switch my internet from one service provider to Megatel. It didn't went smooth and I've had no internet connection for more than 1 day. Customer service was very slow and very poor that I have to do troubleshooting on my own. After getting connected, there was no apologies from Megatel's poor service.

Pros

A few dollars less expensive I guess, that's why I switched

Cons

Very poor, very slow customer service.

17 May 2022

Ryan 6.2

We are currently with light wire moving from spark because fibre isn’t available. Service is good except when you have a trainee on the phone. Internet speeds are decent with patches it’s rough. Internet was down today for 2 hours for “maintenance” and then back on for 10minutes and back offline. A heads up would be good

Pros

-fast service. Mostly reliable internet

Cons

-average wifi speed, unexpected delays

14 May 2022

John Winter 8.6

We joined NOW about 10 years ago when we lived in Hawke's Bay. We were so pleased with the service, we kept them as our provider when we returned to Taranaki. We've had a few issues in the long distance relationship but NOW have always been there for us and we've worked together to sort things out. We've never regretted making the change.

Pros

NOW have always answered their phone promptly and we always get to speak with somebody who understands our problem and does something about it quickly.

Cons

If you don't like dealing with friendly, knowledgeable, and helpful people, don't sign up with NOW.

12 May 2022

Shiree 9.6

Adrian knows his stuff. Finally someone who knows what they are doing and sorted our semi rural internet after many issues unresolved by the bigger providers. Prompt service, going out of his way to fix our internet urgently. Don't hesitate can't recommend him more.

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