Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 October 2018

Peter sanders 5.0

I want to change but Spark is obstructive and is trying to charge early exit fees despite conflicting emails that say I can leave without charge - I believe Sparge is deliberately trying to keep me as a customer despite poor service - Is there a broadband/mobile ombudsperson I can approach - thanks 0274797947

16 October 2018

F A Crozier 3.2

Not greatly enthused by their customer service at all. We ended up with a connection we did not want due to their slow response and so bsequent crossing of emails.

Pros

Can't think of any

Cons

Bad communication
Bad customer service
Do not correct their errors
High handed methods to get what they want over what customer wans

11 October 2018

sharmaign 8.2

connections

06 October 2018

Frank Waa 8.8

2degrees

2degrees are proactive with me
Fantastic service

Pros

Always ready

Cons

None

06 October 2018

Peter Begg 7.2

Wireless connection

Pros

works well for my needs

Cons

If I ever want to increase capacity, difficult.

02 October 2018

Floyd 8.8

Got in contact very fast. Great service

Pros

As comment above great service

Cons

None so far

02 October 2018

Debbie Miki 9.0

Accepted me no join up fees

Pros

Cons

01 October 2018

Gilbert Rose 7.0

Generally OK

30 September 2018

Brent 3.4

Spark made a date for internet switchover where you have to be at home for half day then failed to show and have yet to do another appointment

28 September 2018

Theo 4.8

Terrible speeds, slow all the time with high ping.

They said that it could be slow at peak times, but never had slowdowns at peak times with other providers

Pros

Didn't have any issues with the network going down

Cons

Slow internet all the time (even at "off peak" times and we're paying for fibre)

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