Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

24 September 2020

LEE 1

Worst internet provider. Doesn’t reply to my email (even though they are supposed to get back to me within 1-2 biz days) and I pretty much am not paying for a proper functioning wifi, it’s been almost 3 months. Would give no stars but 1 is the lowest.

24 September 2020

Tess McCawe 8.4

Have been with NOW for a few years. I recently needed a record of a call made 2 years ago and they went to the trouble of finding it for me- excellent service!

22 September 2020

CD 7

They are cheap, provide an average service, but became unstable these days, and high latency for games.

Pros

Cheap

Cons

high latency for games, unstable

19 September 2020

Gurbinder 1

Very bad experience. They send me email that tec coming to sort out broadband Friday. Nobody came in.very bad service left us without internet for the weekend. So annoyed

18 September 2020

Chayne Jenkins-Te Ngahue 2

They suck

Pros

Cons

Always losing internet connection

17 September 2020

Lucia 8

I have used spark broadband with homeline for over 10 years. In the past, they have been able to offer discounted rates to existing customers when there were promotions for new customers. Unfortunately, this was not the case any more in the last couple of years and their contact centre or sales department stuffed up with a change I already said no to. This created unnecessary hussle for me. Besides, I feel the price is quite high compared with some other good providers.

Pros

Quite reliable, seldomly had issues. Overall customer service staff had been good.

Cons

Getting more and more expensive.

17 September 2020

Kem Mason 10

I have worked from home for 10 years, making heavy use of the internet. Before I found NowNZ (Just over 5 years ago now), I was with Vodafone (and I'd tried a few others as well). I had a problem that Vodafone was trying to fix for a few weeks, and was unable to (I was having to use my phone for internet in the meantime). I got fed up, found NowNZ, switched, and they had me up and running within a couple days -- keeping me up to date on what was happening with Chorus (whe ...read more

Pros

Awesome Tech Support, Reasonable Prices, Fast / reliable speed. Offered me a deal to credit me with money in order to offset a contract with previous provider too.

Cons

none -- if you can switch to them, you should

16 September 2020

Vivien 7

Been with them from 2014 but have never heard from them regarding special deals or anything else.

16 September 2020

Varsha Samant 8

Very good support team and excellent customer service of Nova. If they review their price, I am happy to join Nova in future

Pros

Excellent customer service and support

Cons

Expensive

16 September 2020

Wayne Carmichael 4

Spark wireless broadband in the Greytown area & particularly at our residence (inside the town) not consistent or grunty enough

Pros

Support has attempted to resolve the issues consistently.

Cons

Issues not resolved. Couldn't run smart TV, 2 mobiles & home PC wirelessly at the same time

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