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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

5.7 / 281 reviews

03 December 2020
David Lee 7.0
No real issues just can never get in touch with anyone.
Pros
Cons
No one ever available always takes time

5.7 / 281 reviews

30 November 2020
Anton Botha 3.4
The worst customer service I have ever experienced.

8.1 / 88 reviews

29 November 2020
Alex 7.6
Got a great support
Pros
Easy to access
Cons
Shared wifi wouldn't work properly for a phone (connected without internet)

8.4 / 548 reviews

28 November 2020
Nature Hamahona 3.2
No reply from company
Pros
None
Cons
Everything service, reply slack

4.9 / 55 reviews

28 November 2020
Rachel Biddles 1.0
Used to be really good. I didn't bother with fibre because the existing speeds were good. Now since the 'upgrade'. It is either slow or down. Constantly. Customer service useless and do not listen - just take me through standard trouble shooting that I already did. I have school reports to write and my daughter revising for exams. No time frame of the problem even being looked at. Terrible.
Pros
Go back to their previous service provider
Cons
See above review. I would not recommend

8.1 / 88 reviews

28 November 2020
Romnick Alejo 10.0
Claire is a lovely representative of your company. She took care of my concern excellently.
Pros
no
Cons
no

8.4 / 548 reviews

27 November 2020
Teresa Murdoch 10.0
Help is always readily available, you're not waiting half the day for someone to answer the phone OR email for that matter and you get an answer to your query so quickly. I love that you aren't ringing someone in another country to get help!
Pros
Fast and efficient help, friendly customer service, best experience I've had with a provider yet actually.
Cons
Can't put my mobile plan on Now lol but that's really only a con for myself!

8.1 / 88 reviews

25 November 2020
Ishmeet 8.6
I spoke with Jacob and he was lovely on the phone. He understood my problem in no time and was very quick In solving it.

8.1 / 88 reviews

25 November 2020
Steffi 9.6
She was (sorry can’t remember her name) very polite and helpful. Awesome!!!

7.5 / 57 reviews

25 November 2020
Heather Tudor 1.0
No support to problem. Told Vodafone tower overloaded. This doesnt help. You never mentioned at sales time. If you charged me $99 pm, then provide a service where I can use.
Showing 10 of 2122 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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