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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

5.7 / 281 reviews

15 June 2021
Michelle 7.2
No problems
Pros
Great set up
Cons
After 12 months price increasess

6.5 / 14 reviews

14 June 2021
Anne Marie Garcia 4
We used to be with Netsmart and they had an amazing customer support as well as quick techinical intervention when there was an issue. Sadly Lightwire purchased Netsmart in 2016 along their existing clients. Lightwire did not contact all Netsmart clients explaining what to expect in regards to services. In December 2020 our equipment had to be upgraded as incompatible with their new upgrade network and we got invoice $600. We were offered to pay $300 + 10 a month for a full maintenance which we accepted but incompetent staff means we were not invoice and our acceptance for the conditions forgotten. We have just had recently another faulty equipement and again invoiced $600. Get very expensive. ...read more
Pros
Propose plans of 200 GB for $155 relative speed 16 GB download 5GB upload
Cons
Equipment is not very strong, highly senstive, gets faulty quick particularly with bad weather. I advise to check with your insurance to insure it. High fees to repair at $600 each time. Also can be up to 5 working days before you get an intervention. They make mistakes like forget to invoice then invoice 7 months later. Not very good communication with Customer support. They also provide tech support to repair faults then once done you get the surprise it will be $600 again. ...read more

4.9 / 55 reviews

10 June 2021
Harris Ansari 9
I have had no problems with my broadband. Excellent support and customer care services. During the past year, only once the broadband was a bit slow but the fault was rectified within a few hours.
Pros
Customer care. Good speed. Reliable.
Cons
I am not aware of any extra features/bundles that are offered.

5.7 / 281 reviews

09 June 2021
M2 1.6
Some IP addresses are blocked. Technical support is nearly impossible to get hold of and do not call back. When I cancelled my service and changed to another provider they charged me for an extra month despite not giving service
Pros
Cheap for 12 months
Cons
Poor reliability, poor service, poor technical support. Not worth the fuss.

4.9 / 55 reviews

09 June 2021
Tania Marinkovich 8.6
Great value
Pros
no
Cons
no

5.7 / 281 reviews

08 June 2021
Amanda Young 9
Very easy to deal with, good app and service.

5.3 / 180 reviews

07 June 2021
John Sandford 10
We shifted to 2 degrees about a year ago. We have never had a problem with reliability or speed so tens there. We have not needed to call them for support so, rate that a 10 too. We are on their fattest plan so features and value are outstanding.
Pros
All the above
Cons
None that we're aware of yet.

5.6 / 89 reviews

07 June 2021
Ian Mackenzie 7
Best
Pros
Best
Cons
Best

5.0 / 18 reviews

06 June 2021
Jase Trevarton 4.8
Not being able to see a proper breakdown of my usage, higher internet price and not being able to contact the company after hours or in the weekend is the reason I changed from Nova.

5.6 / 364 reviews

06 June 2021
MURRAY HOLLAND 8
alway s on line
Pros
reliable
Cons
not always available when roaaming
Showing 10 of 2142 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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