Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 October 2021

Mitchell Peckham 4.2

I was with Telecom now Spark for years their customer service was the main reason I left and I went to 2 degrees. They were a fresh, modern, dynamic company . But over the years they started going down the same path as Spark and its the frustration with their substandard customer service is why again I have changed. It shouldn't be to hard to just call and talk to a person who can quickly and efficiently solve your issue. I am a loyal customer that just requires good service.

Pros

initially price and customer service.

Cons

Price as its hard to swallow all the promo's to entice new customers but do nothing to keep the ones you already had. Second lost me due to extremely poor customer services.

22 October 2021

Lisa McLean 8.4

I had no issues with Slingshot, but it was time to upgrade to fibre. I let them know I was shopping around, and they did come back with a reduced price, but it still didn't beat what the new provider was offering.

Pros

No issues with Slingshot at any time.

Cons

Couldn't beat an awesome offer from a competitor.

22 October 2021

Jenny Tomlin 6.2

I found them to be very reliable with the features I needed but the price became too high compared with other providers

Pros

fast, reliable, netflix

Cons

expensive

21 October 2021

Chris Spanton 9.4

Very knowledgeable team. Easy to communicate with

Pros

Cons

20 October 2021

Mike 8

NOW live up to their reputation. Their Call Centre always answers the phone promptly and politely. Always helpful and the few issues that I have had have been resolved promptly

Pros

Cons

20 October 2021

Gerald Pierce 9.4

Kiwi Internet is one of the smaller ISPs around, but they provide service just as good as the big boys around the place, while making the whole experiencing of setting up internet more personal. Would recommend to anyone that is sick of dealing with the bigger companies.

Pros

Fast, reliable service and friendly support team.

Cons

Smaller team can result in slightly slower response times.

19 October 2021

GEORGE BERTOS 8.2

Happy with service, does what I was given to expect. Copes with the usage volume to date. Ideally would like bigger, faster capacity at a fair price but current service suits for the time being.

19 October 2021

TePaea Maka 7

They were good up until they knew i was about to leave and find another broadband provider then they dtarted fiddling with my internet. I rang them and been waiting for their technician to ring me back from begining of ladt mnth and still no reply.

Pros

Excellent providers

Cons

When they know your contract is up and you let them know then they fiddle around with your internet

19 October 2021

Georgie Jackson 9

They are a smaller company but have a wide range of services at different price points to suit the needs of all. They are more than capable of performing better than alot of these larger companies in terms of product delivery and support. 9/10

Pros

Customer service and response to problems is spot on. Would recommend to anyone who may be reluctant due to their smaller size.

Cons

Smaller team is the only thing but they still manage to work as a well oiled machine even with their smaller size

19 October 2021

William Gorter 4

Signed up for the full noise plan and getting 10% of it , spent 3 weeks trying to get it resolved - same old Spark - rubbish service and rubbish support - off to another provider.

Pros

None

Cons

Lots

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