Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

09 November 2021

Penny Salton 7

Came over to NOW because Vodafone were terrible at customer support. I've hardly had to engage with NOW as everything was explained clearly and worked as advertised

Pros

Cons

09 November 2021

alex green 7

WAS GOOD WHEN FIRST JOINED
THAT WAS ABOUT IT

08 November 2021

yazeed jammal 1

Thieves gave me $200 credit to join and they charged me twice in the first month and they keep giving you excuses and not answering your questions when you demand a proper explanation, rud and not trustworthy; on top of that their shitty modem and not stable connection. stay away from this nightmare.

Pros

nothing really.

Cons

1-thieves

08 November 2021

Matt Frear 9.6

I've been with Now for nearly a year. They've always been helpful whenever I've had problems. Their call centre is great, they always answer quickly. They helped me fix an odd issue with Netflix and my Smart TV.

Pros

Answer the phone quickly

Cons

None

07 November 2021

laurenceliddell@gmail.com 9

Cheap, reliable etc

06 November 2021

Von 1

Dreadful service

Pros

Nothing to say

Cons

Dreadful and unreliable

05 November 2021

Carla Gini 2.8

Worst experience of my life - may be cheaper but I have been without a TV for over a week - due to lack of customer service - no difference in internet speed - they just don't want to help - just want to take my money and don't care about the distress this is causing me

Pros

Cons

Poor customer service

04 November 2021

glenn mccann 8.4

its not until you need them do you appreciate the speed and effectiveness of the Now operation.
top marks from us.

Pros

Cons

04 November 2021

Margaret McClintock 7.8

Friendly helpful staff who are customer focused! Well priced and reliable product.

Pros

Cons

03 November 2021

Bruce 6

Only changing due to being buggered around. Had a billing query, first person ver pleasantly said they would sort it - nothing happened. Second person knew nothing. Third person was rude and obnoxious. Committed to investigate - a month later nothing had yet happened. Fourth person in store was sort of helpful, I agreed to some concessions on the bill and was told I would get an email invoice detailing agreed changes - nothing happened again! I then decide I am better trying ...read more

Pros

Good reliable service. Definitely not the cheapest.

Cons

Couldn’t resolve my customer service request. Got sick of it after 2 phone calls and two in store visits.

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