We joined Farmside after Vodafone encouraged us to move over to them with the promise of a cheaper deal (since Vodafone is trying to send all rural customers to Farmside, as its rural arm). We'd already been with Vodafone for some time and were no longer on a fixed-term contract but agreed to a new contract with Farmside. It was brilliant right up until the point we sold our property and had to break our contract early. At that point, they refused to continue our account s
uspension past the 3 months stage (you try buying a rural property within 3 months in this market!) and charged us $450 break fee, despite the fact that all we'd had from them was a modem and they were incurring no other costs. This was in very poor faith given that it's effectively part of Vodafone and the same company we had been with for several years. Our cheap deal turned out to be a very expensive one indeed. ...read more
