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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

8.4 / 557 reviews

18 March 2022
Mani 3.6
Right

Well you pay for 900mb and you only get 200mb. Then its not even a steady 200mb it drops to practically nothing and everytime i call them. We go through the basic stuff and then they say they will get back to you. Nothing

I spent an entire week at different times of the day taking screen shots of recommended speed test sites by them and i went and got 3 different wifi 6 engaged modems and after all this.

They tell me they cannot see anything wrong.

I had them on the phone screenshot plugged in and wired.

Tried for hours trying to get assistance and no manager or tl would ever get back to me after cs advised they would.

Honestly. Cannot wait to leave them and once i do. Off to umbudsman for service providers to seek reparation
...read more
Pros
Price at the time.. maybe 3 csa was good or seemed good but then never got back to me
Cons
Speed. Connection. Pay for 900mb. Fluctuating from 5mb to 4/500mb. Dropping out random times.

8.4 / 557 reviews

17 March 2022
Alison 7
Long time customer. Still getting the quick responses and get to speak with a real person.
Pros
feels like personal service
Cons
non at this stage!

5.7 / 281 reviews

17 March 2022
Steven 1
Maybe I'm just stupid, but even after I found out about the 30 day notice to cancel (too late). I took another look at their T&C's the 30 day notice didn't stand out as obvious.
Didn't really pay it much attention when I switched from stuff fibre to slingshot as there was no 30 day notice with stuff which is owned by vocus the same as slingshot.
I guess dummy beware.
Pros
None
Cons
Everything

8.4 / 557 reviews

15 March 2022
Jodi 8.8
Very quick technical assistance over the phone . Nice to speak to someone who is easy to understand and explains things in basic terms :)
Pros
no
Cons
no

8.4 / 557 reviews

07 March 2022
Louise Foote Cape Physio Napier 8.6
NOW always give a fantastic service. They listen and they do what they promise and they dont take weeks to do it. Thanks NOW

8.4 / 557 reviews

04 March 2022
miriama hutana 9
I had a problem with land line messaging and Rob was great, solved the problem very quickly and efficiently. I mentioned an account problem and he referred me to that department as well.
Pros
Helpful and efficient.
Cons
Accounts not always up to date, but resolved after a conversation with personnel in that department.

8.4 / 557 reviews

04 March 2022
Paul 10
The best service and communication we have ever had with a company. So nice to speak to someone who can actually give you a answer to a question!!!
Pros
no
Cons
no

8.4 / 557 reviews

03 March 2022
Lizzy 8.4
We just switched - to Fibre - staying with NOW, and were most impressed by the quick and efficient responses by all parties. The actual connection was completed in one day.

8.4 / 557 reviews

02 March 2022
Sheila Blackburn 8.2
Super friendly and efficient customer service. Great price. Good service. We are pleased we changed to NOW
Pros
no
Cons
no

8.4 / 557 reviews

01 March 2022
Kay 8.6
We have been with Now since they came to Rotorua and have never had any issues. The customer service is excellent with no long wait times to speak to someone.
Pros
Great product and excellent customer service
Cons
price of modems to upgrade.
Showing 10 of 2142 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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