Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

14 June 2022

Dave 9.0

Recently just switched to NOW.
This was very easy & setup/follow up was excellent.
I should have done this sooner.

Pros

Excellent and Friendly customer service.

Cons

They played the same song in a loop while waiting for customer service to answer.

13 June 2022

Francis Little 1.0

I've found the problem!
Worldnet's DNS servers are not resolving names to IP addresses. Pointed my router to the Google public DNS servers and we're back on line, no thanks to the m***ns at Worldnet who, after 4 days still hadn't fixed their servers.

Pros

None

Cons

Front runner for world's worst ISP.

11 June 2022

Francis Little 4.4

Well, nothing seems to have changed at Worldnet. Same poor customer service, 0800 number disconnected, calls answered by people who don't understand english and who are not interested in helping.
I'm at the local library having to use their Internet service because ours has been down since yesterday. Probably won't be up until sometime next week, if at all. They are also NOT members of TDR so there is no ombudsmen support in NZ.
AVOID like the plague.
Goodbye Worldnet!

Pros

OK(ish) for about 18 months

Cons

**** support, unreliable service, dodgy outfit.

08 June 2022

Kitt 1.0

STAY AWAY! Totally full of ****! once connected, it was slow as, couldnt connect to anthing, couldn't get a rep to resolve the issue, took 4 days to talk to some1. After 2 days, I went back to Spark and Megatel tried to charge me for early disconnection. After complaints process they told me my router they provided wasn't compatible, however, for a bit more money, I can get 1 that suites. Then invoice me for 30 day notice charge and the courier bag to send their router back ...read more

Pros

Cons

Slow. Not open weekends or holidays to resolve issues. Hard to get hold of.

07 June 2022

Alastair Sutherland 9.0

Sunday 5 June Queens Birthday Weekend.
Our land line (2 talk) is not operating. I left a phone message informing WIZwireless of the fault and stated there was no rush to fix the problem as we still had the cell phone operating. 2 hours later Ben rings on the landline to say the problem has been fixed.

Pros

Cons

07 June 2022

David 9.2

Excellent Company to talk to and deal with.Answer all your questions easily and in a pleasant manner. Installation not a problem, very tidy job done.I would highly reccomend this Company for your Internet needs.

04 June 2022

Garth 9.4

Our experiences with NOW have been great. The service is fantastic. Quick, but most importantly they always seem to be friendly and get the job done.

Pros

Friendly and do what they say.

Cons

Hmmmm, Nope.

02 June 2022

Manzini 1.2

Been with them a year. They never told me my bill was increasing on the end date. Offered poor solutions to inconsistent speeds.

Pros

Customer Service is friendly

Cons

Technical Support is useless and escalation go no where.

31 May 2022

Mike smith 3.6

I wouldn't trust them!
The quality is shocking and speeds very inconsistent

Pros

Customer Service

Cons

Technical Support

31 May 2022

Grant Beaumont 3.4

Since Slingshot took from Stuff our internet has been appalling.

Pros

Cons

Speed

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