Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 October 2022

Alina 8.8

For some reason, we often move to new address sometime even oversea. Thanks for
hotshot free moving feature and open-term plan, we can open, move, close our service soomthly. It is the simpiest and cheapest service provide i can find in New Zealand.

Pros

Free Moving Addres & Open Term

Cons

N/A

07 October 2022

Chris Reay 8.4

Having suppliers that stand behind their product is golden. now Broadband is just that. How cool is it to do business with people not an evil corporation!

Pros

Real people

Cons

Chorus is still in the mix :(

06 October 2022

Leonie Wallwork 9.4

NOW are brilliant to do business with - they just nail it every time!

03 October 2022

JAMES 6.0

Only since we moved from Spark to Contact am I seeing internet dropping out regularly, latency in trying to open web pages, or delays in opening streaming services.

Pros

personable customer services

Cons

CS team takes over 48 hours to respond

03 October 2022

Sandra 7.2

Cannot compete on price

03 October 2022

Sandra 10.0

The support workers are well trained and are easy to understand. They are based in Auckland

Pros

Cons

03 October 2022

Fiona O'Neill 10.0

Professional effective service.

Pros

Response professional and effective.

Cons

None.

01 October 2022

Sara 2.4

Worst experience ever. Internet failure consistently every day, no response to my multiple enquires. Paid $800 for a tv 3 weeks ago, no sign of the tv. DO NOT RECOMMEND!!!

Pros

We have power.

Cons

Rubbish internet connection, poor communication, unreliable.

30 September 2022

Gilda Morganti 8.0

NOW staff are helpful, courteous without fail and do everything in their power to be helpful in sorting out issues. I love NOT being left in a queue for ages when I phone them! I wish more companies would take some tips about customer relations.

Pros

Local company, not a Telco conglomerate, which is a plus in my book. No offshore call centre, so easy to contact the service you need. Good quality technical advice and service.

Cons

I can't think of any, except I'm prepared to pay a little extra for the service and reliability. It's always worth it .

29 September 2022

Amy Russell 8.8

I love it that Now responds to customer enquiries so quickly, and in such a friendly way. It really feels like I'm dealing with a human being and not a company. The difference to my experience with other providers is like night and day!

Pros

Great customer service

Cons

(Can't think of any)

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