Don’t subscribe for 2 degrees
I decided to change my broadband provider to 2 degrees. Since last Friday I don’t have connection. They cancelled my old broadband provider but didn’t connect me with 2 degrees.
I have called them 18 times since Friday and the reality is:
- More than 1h waiting time to speak with customer service;
- customer service don’t work during the weekend;
- the most useless customer service I have ever experienced;
- they hang up on my over 9 tim
es;
- they said they will call you back but don’t;
- they send me emails and sms automated messages saying my line has been fixed, but it hasn’t. When I call, they say: yes, I see you still haven’t got signal;
- customer service lied to me multiple times;
- they will never proactively contact you or follow up on your case;
- I messaged them on Facebook, Twitter, Instagram - only got automated messages
- there’s no chat;
- they don’t reply email;
- there is no empathy with customers who work with internet;
- they will ask me to send a private message as soon as they see this. To do nothing.
Before subscribing with them, I recommend you to try to contact them on their phone number.
- customer service team has zero autonomy to help/fix any problems.
It’s been 4 days without connection, it’s 4 days of useless customer service. It’s been 4 days of lies.
- I don’t have idea of getting my connection sorted, they don’t have a plan.
- I had connection in this address for 4 years, never had a single problem.
ITS LIKE A SCAM.
Don’t subscribe for 2 degrees. ...read more
