Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 March 2023

Chasse 7

Have had an outage but was not caused by Econofibre specifically but by the people who do provisioning - a separate company.

Pros

We joined on a cheap unlimited plan, price has not changed, it's still cheap and it's still unlimited, performs well.

Cons

Not having available phone support.... but then we have a very cheap price.

28 March 2023

Lindsay 8.2

Wow! A communications company who knows how to communicate! From a well-supported set up a few months ago to their great response to a recent email from me, NOW a refreshing change from my experience with this industry.

27 March 2023

Stella 4

Worst customer service. Condescending and unreasonable. Took almost 3 months to get connected. Only became responsive once I lost my patience and took no accountability for the delay.

Pros

Only used for one month but seems fine if you just need a bottom of the barrel bare minimum connection

Cons

Customer service is terrible and unprofessional

27 March 2023

Tom 9.6

We changed to NOW when we moved house a couple years back and never had any issues with setting up, getting connected etc. Customer support was always amazing and shoutout Maddie who remembered who I was from when I called a week ago when I called today regarding changing ISPs for work reasons, you’re an absolute queen!

Pros

Cons

25 March 2023

Dissatisfied customer 1

I wish I'd read these reviews before I signed up. Very expensive, zero technical support, simply shocking experience. Tried to keep me locked into the contract even though the service was abysmal. Huge relief to be rid of them.

Pros

Agree that office staff (one person) is pleasant to deal with.

Cons

Very expensive for poor telecoms service and shocking customer service.

24 March 2023

Stepanie 7.6

I'm moving house and have anxiety especially over the phone, email was just so quick & easy
Stress free

18 March 2023

Shelly 8.6

I've been on the phone an live chat with at least 5 Reps, since I started my account with Now. All because I'm not tec savvy, an they have been so patient an great with me. So a big thank you!

Pros

Great Customer Service Reps

Cons

Bit on the pricey side

18 March 2023

Nick 1.6

Absolutely shit

15 March 2023

B Dodson 9.2

Tech support people have been so incredibly friendly & helpful

13 March 2023

Julian Garrod 8.8

Very good service and always very friendly

Pros

Good service

Cons

None

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