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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

8.4 / 566 reviews

05 September 2023
Maggie 8
Awesome service and support staff. Solve my connection issue speedily. Awesome internet speed. Highly recommended.
Pros
no
Cons
no

5.3 / 182 reviews

28 August 2023
plusminus 1
choose literally any other ISP. It took 2 months to get our Internet connected, during which they insisted we were already connected, then they sent us the wrong modem (and charged shipping), on average it takes about 2 hours to reach customer service (1 hour was the fastest we got) and even ending a contract has been a mess. The operators themselves are great but they can't actually do anything to help. It's not that they're incompetent or anything, they literally just can't because all their systems are so heavily automated that no human being can actually effect change. So now we have to wait a month to get refunded for a month and early termination fee we were never supposed to be charged. ...read more
Pros
Nothing that other ISPs don't also have
Cons
See above

8.4 / 566 reviews

24 August 2023
Carmela Fortez 10
Excellent customer service and support

8.4 / 566 reviews

24 August 2023
Sacha 9.4
Love this company. We are big fans of stress free communication and service and efficient communication.

8.4 / 566 reviews

23 August 2023
Iwar 7.6
Speed. Reliable. Satisfaction. Friendly. Up to date. Would recommend to everybody.

5.7 / 281 reviews

23 August 2023
glenn taplin 4.2
Following slingshot taking over Stuff, I renegotiated my plan down from the $89.95 to $75/mth. The first mth was correct, then $93.95? @ mths later when I realised their mistake I emailed them to query. Got std reply next day that they intend to answer within 1 day. After 1 week I emailed again to check. After 9 days I rang, then the first lie "your call is important to us", followed shortly by the 2nd lie "an agent will be with you shortly". After 30 min I get "there is 9 callers ahead of you in the queue". Their very obvious modus operandi is to hope that at least 50% of the callers give up in frustration. However they have a DD in place that enables them to take whatever they like from my bank - and no major banks (except Kiwi) will allow a person to cancel a DD. Rock and hard place. Meanwhile still waiting on phone, missing 3 incoming calls... ...read more
Pros
seriously!
Cons
Customer service is non existent, in fact deliberately no service, i have buffering and drop out of broadband that I thought no longer existed with modern providers

8.4 / 566 reviews

22 August 2023
Alice 7.8
Always quick to find the best solution, always very understanding.
Pros
no
Cons
no

8.4 / 566 reviews

22 August 2023
Alice 7.6
Always quick to find the best solution, always very understanding.
Pros
no
Cons
no

5.3 / 182 reviews

22 August 2023
Lal 7
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box

5.3 / 182 reviews

22 August 2023
Lal 2.4
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box
Showing 10 of 2156 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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