choose literally any other ISP. It took 2 months to get our Internet connected, during which they insisted we were already connected, then they sent us the wrong modem (and charged shipping), on average it takes about 2 hours to reach customer service (1 hour was the fastest we got) and even ending a contract has been a mess. The operators themselves are great but they can't actually do anything to help. It's not that they're incompetent or anything, they literally just can't
because all their systems are so heavily automated that no human being can actually effect change. So now we have to wait a month to get refunded for a month and early termination fee we were never supposed to be charged. ...read more
