Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

09 May 2023

Will Kay 1.8

Requested a new connection. Was not actioned. Followed up after two weeks with no response. Followed up again a month later and they had not even lodged the connection request with Chorus

Pros

None

Cons

Unreliable sales team poor response time on chat

08 May 2023

Shelley 9.4

Really happy with NOW for my internet . I’ve had awesome service from them and also when I moved house it was easy and fast to get it all changed over too ..
Onky ever had one issue with my broadband and they called me back to sort the issue n then again a few days later to make sure all was still ok … I’m pretty impressed with that service ..!!!

08 May 2023

Patrick 1.0

Really really bad service, the internet got cut off several times a day, tried to reach their support team but the problem remains, the worst thing is they want to charge cancelation fee if you want to cancel the plan even it's because of their problem

04 May 2023

Rosalind Vance 8.2

Recently 8 neighbours with 5 providers between us lost our wifi. ( plumber hit the Chorus box) Now was the only provider that supplied accurate and fulsome information .

Pros

Cons

04 May 2023

Diana 9.0

Fast and friendly service every time. Great value for decent internet speeds.

Pros

Professional and friendly customer service

Cons

None so far :)

02 May 2023

Brian 9.8

I've been using their Fibre Max for a while now and everything's been good. The switch over went super smoothly and I was up and running within 2 hours of calling them. Internet speed still good even during peak hours. The only thing is their support team doesn't work past 6 PM, which is kinda weird compared to some of the bigger ISPs. But honestly, they respond pretty quick and always get my issues solved in no time. They're way better than those "restart-your-modem" guys, I'll tell ya that.

Pros

Cons

02 May 2023

Peter Lord 5.0

Terrible onboarding experience.
Despite asking for my previous provider's account number, NOW did not initiate the cancellation process, resulting in me paying as a result of a much longer cross-over period.

On setting up, they did not provide sufficient information to transfer to NOW's fibre - support had to be contacted for this to made clear. Only noticed because I was monitoring the daily traffic use on each account.

Pros

Cons

Not a signatory to the Fibre Customer Transfer Code, and can't be bothered doing it.

01 May 2023

why 1.0

Don't go here. They will steal all your cash. Not recommended

26 April 2023

Brian Field 9.8

Nowmail really made the change to fibre a really easy process, They answered the phone very quickly and sorted the change over quickly.

Pros

Cons

17 April 2023

Avery 9.2

Have used BigPipe since I started paying for my own internet way-back when. Never ever have I had issues with connectivity, download speeds, upload speeds or anything else. Highly recommend.

Pros

Fast connections, easy set-up, great support team

Cons

On the pricey side in the current market.

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