Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

26 October 2023

Christie Lassetter 7

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25 October 2023

Neil 4.8

Don't use them if you want to get any support because their customer service is TERRIBLE! Email often takes weeks to receive a reply.
Luckily, the broadband itself is quite reliable.

Pros

Broadband is reliable and speed meets the describe

Cons

Customer service is awful

17 October 2023

Dave Simmonds 10

Floorless transition, great service and accessability to NOW staff

Pros

All

Cons

None

16 October 2023

Chris 8.2

Very helpful, quick connection and friendly service

Pros

Great help and support and quick connection.

Cons

None

15 October 2023

Rebecca 7

Really helpful provider, customer centric and let's customers know they are valued.

Pros

Makes customers feel valued

Cons

Nil

15 October 2023

Cara 8.4

We have changed to Now and found the transition from one provider to them to be seamless. Prompt communication meant we knew exactly when we would be changed over with instructions on what we needed to do as well.
They were only a phone call away without a long wait to talk to a human who was extremely helpful too.

Pros

Local people available for help. Great hours fir phoning for help if needed too.

Cons

None that I am aware of.

14 October 2023

Ricardo 10

A definite 10 out of 10 from me! Wonderful service, great communications, awesome tech support and great product. Everything made easy.

Pros

Top Service

Cons

None

14 October 2023

Dee 1.8

Avoid at all costs.

It takes up to two hours to get to the support on the phone. If they won't drop your call in a middle, as they really like to do. Give them a call if you don't believe it can be that bad.

Two degrees can just decide to cut your connection off with no reason or warning because of some internal migration. Moving house was a disaster, they kept losing my details, some overseas support person just did not log a ticket in their system, or something. I sp ...read more

Pros

There is no pros

Cons

No customer support, unfair charges

14 October 2023

Diego 9.4

Easy to sign in and one of the best prices out there (when in promotion). Good customer services, although had to wait a bit for them to pick up the phone.

11 October 2023

Anne 6.4

They are so bad now. You cannot get through to customer support and when you do you cannot understand them nor they you. Emailing them isn't any better as you get a standard computer generated reply, then whey you reply, you get a new contact asking you the same questions. Shocking support. So disappointed and delighted that I've received an email saying my contract prince is going up and I can leave, without penalty, within 30 days. I will be doing that.

Pros

Usually stable

Cons

Terrible support. No replies. Computer generated replies. No ownership of bad support. They used to be great!

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