Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 June 2023

Gerard fleming 9.2

Highly recommend this service very friendly staff and excellent service

Pros

Excellent service

Cons

None

28 June 2023

Marlena 9.6

I can't rate now enough. There service and staff on standby to help should you ever need it. I've been with them gosh I can't remember 2 yrs and in that time only had to call once which was recently and they bent over backwards to try help me. Turns out they couldn't only because my router I brought with me from another company and although it's locked down and I originally had all information for it, I've currently lost the information and contacted the previous company to g ...read more

28 June 2023

Davis 10.0

Tech support is great—excellent response speed and competence. I was having speed issues with my previous provider, and they just could not sort it. I decided to move to another provider. Rang Hotshot and they told me it was my outdated router causing the bad experience and changing ISPs would not solve it unless I used a decent router. I appreciated their honesty and then decided to switch to Hotshot and get their Wi-Fi 6 routers. All the problems just disappeared, and it wa ...read more

27 June 2023

Fernando Frick 9.4

I've been staying with Hotshot for a year and never had an issue. They have the best price plans in the country. Respond to your inquiries very quickly either by email, chatting tools, or phone calls. I always get a real person within 1 minute to help me with my query. This is the thing differentiating them from some providers who just leave you hanging with your phones for hours. Henry is the best guy.

Pros

Cons

26 June 2023

Forbes Meehan 2.2

EzyKonnect is absolutely hopeless I would definitely not recommend them to anyone. Internet is always dropping out and Kevin always blames others for the outages. When it’s working it’s fine but increasingly it is unreliable and not worth having.

25 June 2023

Zac 6.2

Prices continue to be increased which has me looking for a service change. Realised I am being charged more for 100/50 than most companies are charging for 300/100! Poor value for money these days so am definitely changing providers

Pros

Has worked without issue for three years.

Cons

Poor value for money.

24 June 2023

Liz Treloar 7.0

Been with NOW for years and never any hassles. We just moved house , no hassles of any sort.

Pros

They’re local and ALWAYS answer the phone.

Cons

haven’t come across any.

22 June 2023

Joanne Tonge 10.0

We have received fabulous service with a real person.

21 June 2023

Jo 10.0

Got connect with NOW today. Amazing tech support. Super helpful and very clear ways to understand instructions from the guy in the phone when we needed some help. Speed is much faster than old provider.

16 June 2023

Dave 1.8

Call centre had long wait times and only available on weekdays which is not good if have an issue.

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