Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 February 2017

mahipal 5.6

i haven't got chromcast as they mention at UFB deal .so no reliable for me.do not find that speed, for which I'm paying

01 February 2017

Sid 1

Spark internet service is really bad, i can't even watch a video on youtube at 720p.

01 February 2017

Deep 1

Spark provide the most disgusting internet service in Auckland, am totally tired with their service. I am using the spark broadband from the last 1 year, before it was good but right now it's so terrified. So am just going to stop that asap.......

31 January 2017

Greg Chaplin 10

Best ISP NZ - Worth moving to whangarei for. I got fibre connected 5 years ago when Uber had the only decent speed plans, started on 50Mbps/50Mbps 500GB for $99, and they increased the connection speeds and Data almost every year. Im now on 200Mbps/100Mbps Unlimted for $99.

We have only notice one loss of service in 5 years but that was due to a massive powercut.

Pros

Fast, Local, they will configure network hardware for you, they also have wireless plans, and drive funky cars.

Cons

I had to buy two new routers to keep up with the plan speed increases :)

27 January 2017

Jeremy 7

I switched to these guys after being very disappointed with Bigpipe... they 'churned' my ADSL connection for free, gave me a free static IPv4 & IPv6 /56 and I'm not tied into a contract so I haven't had much to complain about (apart from a major, 14 hour, outage thanks to a leap-second bug; and a support line that goes unanswered outside business hours).

Pros

I think they really prefer to deal with businesses, or if you're a tech-savvy user who for example wants, they're pretty good.

Cons

Don't seem to do free connections (for ADSL, maybe they could for a churn) or free static addressing anymore, plus when I switch to fibre I might have to commit to a term contract... I have found better fibre pricing for ...read more

24 January 2017

Sam 8.4

Best value for money

Pros

Good speed, moving houses is such an ease

Cons

Nothing - Slower than fiber but much better than VDSL with expensive contracts

23 January 2017

Geoff 9

Saved us over $30 a month from our previous ISP. The speed difference was immediately noticeable compared with where we had come from.

Pros

Speed.

Cons

Lack of after-hours support.

19 January 2017

John 4.2

Absolutely terrible customer support

Pros

Reasonable features, Cost fair, speed poor probably due to my location. Contract a pain

Cons

Completely unable to sort minor problems - customer support extremely poor

18 January 2017

Annie 4.2

i only have adsl so my expectations around speed are pretty low

Pros

reliable

Cons

they seem to have no regard for existing customers and just bump our charges while giving enticing deals to newbies...

14 January 2017

Wimpie 9

Love BigPipe, they're a great company and joining them was a breeze, got the internet speed I paid for and connecting to the net was snappy! I would definitely recommend BigPipe to anyone looking for a new ISP ;)

Pros

Fast reliable internet speed and competitive pricing, with fast-ish customer support

Cons

No Call-center they're e-mail only

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