Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 February 2017

Sheryl Counsell 10

Initial Connection didn't work, they were out the next day and made two trips to ensure we were operational. Great service, no problems with the connection speed. Moved to a rural area to new house, no cabling being put in, so they connected my property in Christchurch within a day. You rock! 2 Degrees!

19 February 2017

Iraani 4

Cuts in and out all the time and we have big house and it cannot reach some of the rooms in the hourse

17 February 2017

Graeme Salmond 6.2

My Spark ADSL Broadband was reliable and the service was prompt & friendly when needed occasionally. But Spark is getting too expensive for my basic requirements. Flip offers a naked Broadband ADSL service that meets my needs for $30/month less than Spark and so I'm transferring to Flip next week. Hope it works out well.

17 February 2017

Chris Martin 7

Good provider,but they charge like a wounded bull.

Pros

Good service

Cons

So expensive.

16 February 2017

Carl Bigley 3.6

unable to run internet TV and poor connectivity since switching to spark

Pros

Easy to get in touch with.

Cons

But it doesn't work

15 February 2017

Nicola Shaw 3

I joined with unlimited internet just before christmas as they have a no contract deal. Although stated on their website at join up I was unware that the property I had moved into required a $150 switch on fee. As this no longer made them the 'cheapest in town' I rang to discuss then quit the contract. I was told that a refund would be decided by the accounts team in 2 weeks when they returned and it would take 1 month to refund after that. I later queried and voiced conc ...read more

Pros

Cons

$150 call out fee to switch on.
Higher $50 administration fee.
No communication re; service blackout period with staff who did not have the tools to help; no information as to the delay of connection; no response to my ...read more

15 February 2017

Denise Webb 4.2

I never wish to have anything to do with Spark again ! Their customer service is abysmal, most of the reps, can't speak decent English and after hours you get re-directed to another country.
I have encountered over one month without internet, intermittent internet, interminable waits for customer service,going into the hours.

Without my tenacity,most would have given up.

Pros

I got a bit of a refund, other than than that no, Lightbox is useless.

Cons

None

14 February 2017

Renju Joseph 3.6

One of the worst customer care service in broadband providers

14 February 2017

Allen Funnell 9.2

In my opinion 2Degrees just doesn't measure up.

14 February 2017

Rasheed 3.8

OK for basic web browsing, email checking, etc.

Pros

Great value for money - unlimited adsl plan - for very normal internet use

Cons

Horrible speeds, high ping 400-999+ especially afternoons and evenings, not for downloading/uploading large files, playing online games or watching 4k on Yuotube, Netflix, etc.

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