Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 November 2023

Supun Priyadarshana 8.2

50% off for 6 months is a good deal for 1 year contract. It is also good to note that the monthly bill was increased before the end of the contact period. For me it was only for 3 months. But if it happened before that I believe I would be far off from my initial calculation.

21 November 2023

Dallas 9.2

These guys are local and can understand your requests over the phone. Yes you could go to a competitor and save or get more value but I believe we need to support local businesses that provide good service. I’m happy to stay with NOW. Thanks team

Pros

Best customer support

Cons

Competitors offer tempting packages but customer services are off shore…

21 November 2023

Richard Head 2.6

From day 1 they were painful to deal with messing up the order 3TIMES! Its hilarious on their website when you want to connect with them "We don’t have a phone number for customer support because waiting on the phone is slow and frustrating. Live chat is a much faster way to get help" When you do you can expect to repeat yourself 10 times, and wait at least 5minutes before each response and when you do get a response with who ever is on the other end , they are not in anyway ...read more

Pros

Price

Cons

Everything , you get what you pay for and they are simply unequiped to supply and kind of QOS.

20 November 2023

Allan 10

An almost immediate response to my call, representative was understanding, courteous, and above all, informative

Pros

Cons

19 November 2023

Carolyn 9.2

We haven’t had many issues but when we do these guys are great. Very helpful and patient and see the issue through to resolution. I see Nathan has already been mentioned … we struck him this time and he was great. Would recommend this company to others.

17 November 2023

Karen 9.4

The customer service is always clear to understand, very helpful and listens to what I am requesting. The service is prompt and makes me feel like a valued customer.

16 November 2023

Tash 7

Absolutely awesome to deal with. Customer service is fabulous. Local people on the end of the phone. Highly recommend NOW

16 November 2023

RUBY PAGAY DINAUTO 7

Your people are the best. You really go out of your way to sort out a customer's problem and you do it in such a well coordinated way. One person does so well then when I call again and get to talk to a different person, they seem to already know what was my earlier problem and does not require me to repeat my long "problem" story all over again and goes right into the next step nearer to the solution of the issue/problem. I can say your corporate culture is excellently engin ...read more

10 November 2023

Sashen Govender 1.2

Be cautious when moving properties, I followed the processes via their website & they ended up downgrading my line. After logging a ticket on their website & waiting 3 days with no feedback, I decided to call in. Now I must wait another 3 days for them to move me to my correct plan. The communication is absolutely horrible & wait times when calling in are insane. Unless you are calling about new sales, then they answer very quickly. The company seems to be run by front line s ...read more

Pros

Price

Cons

Communication, website design, wait times, customer service

09 November 2023

Aby 8.2

Customer support was amazing. Nathan from customer care was so patient and helpful to resolve the trouble . Highly recommended

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