Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 July 2017

Andrew 10

Great support from a local team. Knowledgeable and easy to understand.
Primo really looks after the community too which is a real bonus.
I was initially a wee bit sceptical in the early days but the wireless connection was way faster and more reliable compared to ADSL. Primo upgraded my speed for free as time went on which made it even better. Great pings and both speed test and real world upload and download speeds.
I have heard of other customers who primo have contacte ...read more

Pros

All round good product, service and team

Cons

None that I know of

12 July 2017

Nathan 9.4

Good all round company to deal with fast help desk

Pros

Cons

12 July 2017

Suzanne 7

We find Slingshot to expensive

Pros

Good Service

Cons

To Expensive

11 July 2017

Carol 8.2

Great products but one of the most expensive

Pros

Reliability, quick to sort a problem, professional

Cons

Too expensive, charge for keeping email address if you leave their company

11 July 2017

Stephanie King 1.2

See CONS - rip off

Pros

Easy quick setup

Cons

VERY ANNOYED - Beware anyone who 'upgrades' to 4G network on Sparks recommendation. Internet crud since installed, alarm system compromised and extremely expensive technician and parts updates required to work since - wh ...read more

11 July 2017

Cheryl Skelton 6.8

Very expensive each month

Pros

It's connected and working

Cons

Expensive

10 July 2017

Chris 8.6

Everything has been seamless

Pros

Fast broadband, excellent service

Cons

none so far

09 July 2017

Sam 2.2

Worst internet company I've ever been with. Took them weeks to install Fibre after we had bought it, and then they delivered us an ADSL/VDSL modem, when we were paying for a Fibre plan. The Fibre modem we DID get was cheaply-made and had a relatively slow connection for Fibre. Now it has broken and will take over a week for a new one to be delivered.

Pros

- They give you 20GB of "emergency data" when your modem f**ks up. (Which is apparently very common for Spark users.)
- I am really trying to think of another pro but can't.

Cons

- They'll probably try to scam you. Don't buy a year-long plan and make sure your modem has fibre capabilities.
- Really poor customer service.
- Slow internet for the type you choose (ADSL, VDSL, Fibre etc.)
- Weak, ...read more

08 July 2017

Alan 6.4

It was a great ISP with reliable service and speed until Vodafone took over.

Pros

Vodafone haven't made a complete mess of the service. Yet!

Cons

Poor quality help desk now.
Reliability issues with the adsl service in Botany Downs.

07 July 2017

mark thomas 4.4

left them because after i quit sky and started watching netflix my broadband bill doubled and I never realized for over 2 months, never had any calls advising me that I was paying between double to triple what I should be, and suggesting a better plan, as I used to get with the mobile plan. So, after 20 + years with them (mobile, landline, and later on, broadband) I shifted providers. Now paying less than I was on a 120 gig limit plan,and getting unlimited internet.

Pros

good support

Cons

too dear and not interested in matching lower prices

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