Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

13 August 2023

Paul 6.0

Continued issues from initial cut over to them, eg Netflix/Disney+ not loading all thumbnails and hit and miss with the movies, iPhone update failes until you go to mobile data, teams sometimes goes offline, VPN propouts, emails with webcontent not showing, They are having majoy DNS issues, failed ping to google dns 8.8.8.8 what more can I say

Pros

Fast when it works

Cons

They got issues to sort

10 August 2023

Jude 9.0

Very good service, fixed my problem quickly.

Pros

Friendly, prompt service. Good people to deal with.

Cons

Don't have any.

08 August 2023

Anthony 10.0

Their customer service blows away the competition and that makes all the difference. No spending 2 hours on hold!

Pros

Customer Service

Cons

None

08 August 2023

Lyn Graham 10.0

always good to deal with a local company. Staff always helpful and polite.

Pros

Cons

06 August 2023

Sherilyn and John Bright 10.0

Fabulous service. Very friendly service. Always fixed what was wrong immediately.

Pros

Excellent service

Cons

None

04 August 2023

RAY 7.0

MY BROADBAND IS NOW ALMOST $90 SO I'M LOOKING ELSEWHERE FOR ANOTHER DEAL BUNDLED WITH POWER

Pros

BEEN ON MORE THAN OFF

Cons

TOO EXPENSIVE

03 August 2023

Matilda 10.0

Outstanding % service ❤️✔️

Pros

Cons

02 August 2023

Daniel 10.0

Have not found anything wrong with NOW at all, super quick and easy to deal with and always glad to help in any way they can.

Pros

Customer Service

Cons

Don't know of anything

01 August 2023

Peter 9.2

I really like the fact i can talk to someone quickly to resolve my problem and both times i contacted these guys they have been there. Your team stand out from the crowd of other service providers so please don't change your culture and thanks again for valuing me as a customer!

Pros

Brilliant customer support

Cons

Sorry i cant think of one

31 July 2023

TJ 8.8

Considered switching to Spark but they have an offshore call center who were completely useless. NOW have local people, quick to respond and efficient at making it happen.

Pros

Service wins!

Cons

It would be nice if they could remind you when your annual contrcat is expiring to ensure you don't get automatically moved onto a higher rate.

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