Lack of communication with customers, irrelevant automated emails which did not update us on our connection, rather tell us something we wanted to hear which would generally be the opposite of the actual situation. Once
we responded to these emails, we would receive an email saying to"please disregard the automated emails from our system"
Did not receive 1 phone call after almost 2 weeks of bad service to help the situation, instead automated, impersonal emails.
No logging of faults case in the skinny system, which meant every time we called to discuss the connection issues, we had to repeat the entire situation to a new operator each time we called.
Multiple hangups while on hold, then no call backs to continue the conversation.
Told they were "too busy to make a call back" when we asked to not be put on hold and be called back once progress had been made.
2-3 day periods of no update information, only when we called could we find out what the progress was. Often previous conversations were not logged in the system so a chorus technician would have to be re-booked.
Absolutely terrible service, no apologies or consideration after 12 days of conversation with badly trained employees.
Would welcome a phone call from skinny management to discuss how bad their service is and what they could do to provide a better service.
Come on skinny! Make the call! Oh wait... You don't do out bound calls because you are too busy right....
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