Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 December 2017

Warrick Procter 3.4

Some of the other providers that Spark owns, are much better than Spark, e.g. NOW.

Pros

None.

Cons

(1) Have network connection card issues at many exchanges and are very reluctant to reset those cards when requested. Resetting usually fixes the go-slow problem.
(2) Have dreadful customer service and Call Centre respo ...read more

01 December 2017

Andy 10

They always find a solution no matter where you need internet

Pros

Great team, good prices, knowledgeable and committed.

Cons

No issues at all

29 November 2017

Andrew 8.2

Skinny 4G pay as you go $40 per month.
Router sits on the window sill and gives much better speeds than ADSL 2+
Huwai B315s-607 router is basic but has 4 ethernet ports and wireless n (not AC)
Upload speed is crazy faster than download speed.

Pros

Can move the router to different places - ie not tethered to phone jacks
Less messy cables and filters if running just wifi - just the power cord
Speed and consistancy of speed can stream 720p without buffering

Cons

-Need good reception - however most urban areas will be ok
-CG NAT which means you have no static IP address and DDNS will not work. Ie you cant host anything like a web page etc without a VPN to an internet server.
-S ...read more

28 November 2017

Robby Robinson 3.2

They advertised 100 Mbps speed, but to date the highest speed I have seen is 25 Mbps with the average speed of 12.96 Mbps. They do not have any techs nor software to run diagnostics and rely on the customer to spend time running the tests for them. I have complained numerous times to them, but they are unable and unwilling to fix my problem.

Pros

Unlimited data

Cons

No Network Operations Center. They are unable to troubleshoot any problems.

28 November 2017

Letitia Weston 4

Signed up to get fibre installed through them and noticed no difference to our internet speed. Had lots of issues with internet not working properly.

Pros

Cons

They were reasonably organised about getting it installed for us promptly.

22 November 2017

Syed Najam 7

I haven't started using it yet, but the offer (feature and value) looked most attracted as compared to rest of the services. It will be installed on 30th Nov so I'll be able to tell about speed and reliability afterwards. Support seems fine for now.

Pros

Low price
Good value for money

Cons

No Fibre available in area yet

21 November 2017

jesse 4

worst customer experience of my life.

Pros

the price, and the customer service agents were really good - but considering how the facebook comments page has been disabled i imagine they are very practiced in "damage control"

Cons

- it took 5 months to get fibre installed, multiple days of no shows regarding install, and on top of that when i complained they told me "it not our fault its chorus' fault, if you have a problem complain to them" and t ...read more

20 November 2017

Alan and Kathryn Rowlands 6.4

Inflexible plans. Rather than offering less features at economic rates, Spark offers more and more 'features' at a higher monthly cost. Ultimately they loose out to providers offering more value with better selection options for the services they provide.

20 November 2017

simon collin 6.2

I loved Snap, and was disappointed when I was "sold" to 2 degrees. I made the mistake of changing plans at that time, which meant my old landline phones with voice mail incorporated no longer worked. It also committed me to a fixed term contract to pay off the new "free" modem, which provided no advantages over the old one . The switch was a hassle, and I loath the wait times to get to talk to someone. I have never rung them without being told that "we are experiencing a hig ...read more

Pros

Reasonably reliable

Cons

Wait times to talk to anyone

19 November 2017

Sanchit 1

Service is pathethic
There are not clear realistic timeframes.
They talk about fibre but it takes ages for them to action the request and follow up with Chorus. But again, ths wont guarantee connection.
All the support team does is sympathies rather than solving the problem or expediting it to ease things for u.

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