Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 December 2017

Wayne Robson 7

Periodically is slowed down. By comparison with my overseas experience, so-called Ultra Fast does not even come close to what I have experienced.

Pros

Good after-sales service, and good attention to issues.

Cons

Intermittent speed, and does met my expectations os "Ultra fast".

22 December 2017

Caryl Forrest 7.8

I was an Actrix customer (until taken over by Voyager) and nominally remain an Actrix customer of 17 years.

Pros

Voyager (Actrix) have continued the excellent high-level customer support available from their Help Desk. Although I have an IT background, I would especially recommend them as an ISP for people who struggle with technol ...read more

Cons

Chorus own the UHF radio-link to our rural district, and the cabinet. The gear in this cabinet, and backhaul equipment, is old and needs replacing but Chorus aren't willing to do this. Voyager/Actrix help desk have ident ...read more

20 December 2017

Darien 4.6

Worst ISP ever. Buyer beware. They force direct debits on you, they don't keep their plans current with competitors, their website is badly designed, customer support is patchy and you must WRITE to them to end your contract 30 days in advance. I have left them and moved to another ISP yet they still got a free month's worth of payments out of me.

Pros

Speed and reliability isn't bad

Cons

Everything else is a mess

20 December 2017

Eugen 8

Great support service. Nice to talk to REAL people tho!

Pros

Cons

15 December 2017

Lily 7

Nice recommendation.

15 December 2017

Wiki Gilvray 7

helpful

Pros

reliable

Cons

will not consider bundling the two properties we own (using the same ISP) to negotiate cheaper rates

13 December 2017

Pat Pritchett 5.6

The speed is under 10 at times and means spreadsheets won't open and there is often a delay in getting onto google. Also drop outs occur at the beginning of logging in.

Pros

Inclusion of landline and free 03 calls

Cons

Slow speed, drop outs, customer service which is so much worse than snaps, it predecessor.

11 December 2017

Leo Lenders 4.8

Served us at the time, going into a rental without knowing how long we were going to be.

Pros

Flexible, no contract, not fixed to one location in your home

Cons

Quite intermittent, slow to sometimes teerrrrriiiibbblllly slooooooooooooow...
Location of the wireless modem is very important to have good reception.
It feels as if they're wanting to convince you to sign up for a wired connection.

11 December 2017

Alister Shields 6.8

Had to transition from Actrix for my elderly father a process which was a nightmare occuring drip by drip over a period of weeks. Then when my father passed away insisted on charging for a 30 day notice period and sent out a courier envelope with the address label the worng way around....even tried to remove one of those

Pros

Reliable internet which did what it said on the box

Cons

Poor support from what seems to be a very fragmented organisation. Long waiting times when calling

07 December 2017

cj wilton 3.2

Was good till 2degrees got involved, now nothing but problems, and long waits to talk to techos unable to help.

Pros

Was GREAT service with SNAP, now not so great.

Cons

Prices have crept up, service and data plans have crept down.

Showing 10 of 2156 reviews

Reliability

Speed

Support

Features

Value

Your review (up to 1000 symbols)

Pros (up to 300 symbols)

Cons (up to 300 symbols)

Latest Broadband Reviews

Leave a review of provider