Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 January 2018

Mohammed Aldarwesh 9.4

Although I did not chose what you recommended for me, it gave me an idea of what to choose.
I had to choose Spark as the old

29 January 2018

Aimee Christensen 5.8

...

28 January 2018

Rattan 1.4

The worst broadband service provider of Nz

Pros

You can get combined broadband bill with power bill.

Cons

Worst customer service and support,
Customer agents having lack of knowledge,
No service in casebook emergency, Customer care won't pick your call
Unreliable modem,
No reliability

23 January 2018

Vincent 1.2

It pretty much never worked for us

Pros

N/A

Cons

Too much

23 January 2018

Sonya Maniapoto 4.6

Extremely difficult to get support - compounded by poor mobile data reception at the address in question, effectively meant each email conversation took a day to have. Sux

21 January 2018

John Hopkins 1

Useless: in Europe the 'service' offering would contravene the consumer protection act

Pros

You have to be kidding me!

Cons

Utterly useless. In the year we have had the service the phone only worked in the last 5 weeks and the, so called, broadband is so degraded and contested as to be virtually unusable. I have spent literally hours and hour ...read more

21 January 2018

George Gibbs 8.4

Friendly, helpful support whenever we have needed it.

Pros

Very easy to deal with.

Cons

None.

18 January 2018

Maggot 1

Couldn't sort out a new connection in 2 months. Kept getting BS excuses and no drive to sort it. Seemed happy to lose my business as it was in the 'difficult pile'

Pros

erm.... their phone number is easy to remember (although difficult to navigate). Their people seem nice.

Cons

absolutely unable to arrange a new connection (i.e. a connection to a new build). Not that anything was required apart from a chorus tech to turn up and join 2 wires together. Excuses for no connection were quite enterta ...read more

18 January 2018

James 9.2

Good value, excellent service and a great all-around ISP.

Pros

Solid, full-speed 100/20 fibre connection
Excellent Fritzbox modem
Takes maybe a minute to get through to support CSRs

Cons

Nearly finished my 2-year contract and I don't have any cons

16 January 2018

Laurence Pask 8.8

I have been with Spark for several years now - Home line, Broadband and cellular. I don't consider them the cheapest but overall they give a great service and I am happy with them.
They seem to be the follower rather than the leader in pricing - awaiting to see if they are losing customers then move in offering existing customers with better deals. e.g rollover data and talk minutes on Cellular and increased speed on adsl.
If you are thinking of moving contact them and ...read more

Pros

For Support - use online chat. You can type in the problem and all the details - that way support team don't have to throw a lot of questions or guess what you are trying to say.
I have heard negative comments about th ...read more

Cons

Broadband slows down sometimes to a complete stop from 3 minutes to the hour too about 7 minutes past the hour. Why is this? Is everyone logging on at the same time?

Also - are they throttling down the speed on cert ...read more

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