Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 June 2018
James 1
Paid,waited,then told connection not available in my area after they said it was available.told refunds are only done once a month next due date was 13 days away.15 days later called for an update told the same thing I was told 13 days earlier....2 to 4 weeks wait and don't know who told you it would be processed in 13 days.funny thing it's bn the same and only person to ever answer everytime I've called.who told me she said hmmm.i asked to speak to Sumone else maybe the manager and was laughed at.they thought it was hilarious that I wanted my money back and wanted to speak to sumone who could actually give me a date for my refund.dodgy scamish type company ...read more
Pros
None
Cons
Useless
28 June 2018
Lyn Chatfield 10
This has been a great experience.
Pros
Quick response to emails.
Portal for easy payment.
Instant support.
Cons
Nil
26 June 2018
Kay Miller 10
Absolutely fabulous service. Chased Chorus to sort out the Fibre connection to the house. Ever since have had seamless and prompt service.
Pros
They answer the phone and emails promptly!!!! I emailed a change at 7.45am, they rang me back at 8.55am - yes - same day!!
I have never to adjust from limited to unlimited to cater for guests and it was so easy to do. The additional messaging and free national calls have meant that I am much more connected to my family than ever. Moving house and NOW is coming with me. ...read more
Cons
None :)
23 June 2018
Brenden 7.2
Speed is an issue sometimes but overall pretty good
23 June 2018
Glenn Llave 4.6
They are being left by the competition with regards to offers.
Pros
no
Cons
no
23 June 2018
Stephen 6.2
Very reliable 4G wireless in rural areas where provided
Pros
Reliable, high speed connection. Faster than many fibre plans!
Cons
Hampered to a large extent by use of Huawei technology, its poor software and other shortcomings. No unlimited plans. Expensive compared to wired connections.
22 June 2018
Andrew 1
Dodgy
22 June 2018
Igor 1.2
Just awful! Worst experience ever
16 June 2018
Shane Egan 7.4
Value gets better once you come out of contract. Can beat them down $50 per month if you show a cheaper price elsewhere. I got $20 naked broadband discount $20 valued customer discount and $10 discount off my mobile plan too.
Pros
Spotify Netflix hotspots customer service and macafee security on pc free
Cons
Expensive until you come out of contract and can haggle
15 June 2018
Ariki 1
Absolute WASTE OF TIME. Had no internet connection for more then a month (and still waiting) because chorus had hooked up the wrong house and spark couldnt figure out why it says this address had internet at their end but we had nothing at ours. Their ineptitude cost me $1000 in lost earnings for time off for installation and the pain of not having internet for a month which hindered both me and my partners income immensly.
Pros
None
Cons
Entire experience with spark broadband
Showing 10 of 2156 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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