Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 September 2018

Andrew 3.2

Years of really great service with Actrix but now a drastic drop in care and service since the merger. Several days to get a response by email if at all. I'm looking to move.

Pros

Pretty good on the phone.

Cons

Lousy response to emails and constant billing issues

20 September 2018

Wendie 6.4

Reliable broadband. customer service poor - very difficult to get in contact with - long wait times and can be challenging understanding staff due to accents.

Pros

Reliable

Cons

High monthly price - and recent further increase.

20 September 2018

Raylene 6

Im sure there are better plans out there

Pros

Good feedback and support for any problems. By phone is slow, but online chat service is good.

Cons

Certainly not fast as advertising promised. Also advised when considering connection there would be no charge for connection, however there was.

19 September 2018

Elisabeth 5.8

Very expensive and they like to lock you into a contract

18 September 2018

Susan Blyth 5.4

Unbelievably irritating. Never send me an account in 5 years. I always had to find out and then they would charge me for being late. I discussed the lack of an account with them but they insisted they were. It was not in my email or in my junk. I have had the same email account for 5 years. They are not particularly competitive and all appear to be about 16 years old and treat their customers as though we are 16 too.

16 September 2018

Sunita 7.4

Rang to see if we have the latest modem for our plan being the highest & fastest speed as have kids use it for gaming, was advised they do have a new modem available for our plan and was also offered a huge price reduction on our monthly bill, due to price matching with there new plans

Pros

Was happy at offering new price reduction on monthly account

Cons

Wish we had been informed early on this time option was available to us

15 September 2018

Russell McKenzie 7.6

Reliability is good. Support communication is a frustratingly lengthy process when you need it most.
Value for us older users is poor when we are paying around $85.00 per month, and mostly only use
5 - 10gb per month! It would be much fairer to have a stepped usage plan. If we were to overstep the allowance
per month on a stepped program, Spark could simply adjust the bill for that month - SIMPLE!

Pros

Reliability is close to perfect, so thank you for that!

Cons

as listed in comment panel...

13 September 2018

Gary Hendry 3.8

I have been with slingshot from the begining. Over the years they have become a greedy poorly run outfit.

Pros

None

Cons

Customer service is the worst. They do not consider older people at all.

13 September 2018

Dave Shaw 8.2

After 2 years changed provider :
No contract and credit given for change 25 percent of reason
Not getting support to put in better router than provided 75 percent of reason

Pros

Cons

No support for non isp router :

12 September 2018

Bryan Duffin 7.8

Very hard to talk to.

Pros

Speed very good

Cons

Seems to be expensive

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