Have been with them for nearly 10 years and have had endless problems relating to uptime, ping, speed, dns, and more. Speeds are ok when maxed out, but for years we were stuck only getting less than 1/4th of the plans minimum speed we were paying for. Tech support is next to useless and even lied on occasion and had to apologize when I confronted them with irrefutable proof. They try to offload blame for every issue that comes up until I jump through countless hoops and even
then most of the time they just say they don't know what the problem is and essentially I'm just unlucky. I have replaced every bit of networking gear multiple times to ensure it's not a problem with any of that and yet the problems persist, sometimes they manage to fix problems, but only after weeks of back and forward. It's completely unacceptable behavior, but they know they can get away with it as they are the only option for most of their customers, including me. I appreciate what their plan and vision is, but as soon as another viable option is available I will be switching. ...read more
