Latest Broadband Reviews

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07 January 2019

Douw Steyl 2.6

Consistently extremely slow speeds - always customers fault ! ??

Pros

None

Cons

Poor service and bad attitude

05 January 2019

ashley 5.6

Upgraded to Fibre as part of a home bundle which includes landline & 4 x cellphones; the modem for the fibre supplied by Spark is weaker - signal does not caste widely around the dwelling like previous modem and speed not appreciably different from before upgrade. However overall price for the bundle seems fair.

Pros

One bill for all telco stuff

Cons

2 year contract
will have to purchase new modem

29 December 2018

Stephan Hughson 8.8

Really good, no issues at all. Only leaving because I can get a better deal elsewhere.

Pros

$10 a month off if you have a 2degrees phone.
Reliable.
Good support.

Cons

None really apart from feeling that I could get a better deal elsewhere (then confirming that I could!).

28 December 2018

Brad 8.4

Key for moving was speed and cost

Pros

Value for money

Cons

As noted above moved due to blue for money with speed as main driver

28 December 2018

CL Cartmell 8.8

The best feature for me is that the helpline is located in NZ and has always proved to be quick to answer; actually answers your questions; solves the issues if they are able to or will direct you to where you need to go.
ALSO they follow up at a later date to see if the problem they were not able to solve has been satisfactorily fixed.

Pros

NZ company which to date (at both work and home) appears to have customer service as a high priority.

Cons

Doesn’t have any Wellington based hotspots for WiFi as yet.

25 December 2018

Pritika singh 1.0

Worst network ever. Since I have signed up with 2 degrees I have changed the modem many times. They don’t have other options if u your wifi and calls are not working. I regret shifting from spark. Spark gives u data and all your calls are transferred to your mobile so that customers are always provided with the service because we pay full bills. 2 degrees will still charge you though ur broadband is working or not. Totally not happy

Pros

Looks like they send old moderms that’s y we always have a problem

Cons

Customer service is useless. They can see in their system that internet is not working but wausting our time on laptop and trying to change wires and jackpoints.

24 December 2018

Adric 1.8

Had signed a 2 years contract from Jan 2017 and had never been happy with the spend and reliability of their service. Been talking to the technical helpdesk and did not resolve issue at all. All they did was to ask me to change different channel and try it for 30 mins and still not reliable at all. Also, they have increased the price of my plan from $84.95 to $87.25, due to telecommunication levy, but $84.95 is still being offered to all new customers! They are good at getti ...read more

Pros

Nothing good to say... Go figure.

Cons

After trying for so many months (22 months into the contract), I contacted the retention team and they initially offered me to upgrade my plan to the Giga plan so that they can offer me to get the modem at $99. After I ...read more

23 December 2018

Priya 1.6

We have been using 2 degrees from last 5 years for mobile network and broadband. But now when we have shifted to a new house and due to some reason we changed to a different broadband provider, 2 degrees is overcharging us. We rang 2 degrees for their help when we couldnt connect to the internet for our remaining plan days, they sent their technician and problem was found in their modem. After a few days they told us that we had to pay $115 as the technician fee. They did not ...read more

19 December 2018

Anonomous 1.0

Internet keeps cutting on an off over the last year. Got worse over the last month, to the point it cut off altogether after bad weather. Slingshot support kept booking Chorus techs on days i told them i would be at work. Finally Chorus guy arrived an told us nothing wrong with our lines, but Slingshot modem is stuffed. Some of the support is excellent, but others are crap.

Pros

Yeah right, flamin useless.

Cons

Kept on getting the run around to get them to book a Chorus Tech to come out on a day i would be at home. Had to wait 5 days to get the internet back on.

17 December 2018

Irwin Wallace 7.0

Am already with Slingshot (about 2 years) after getting away from Clear.net (vodafone) and have been reasonably satisfied. We have had Fibre (Enable) installed up our Lane ( 12 residences) just last week and making contact to check packages/options now that fibre is available. Have not been able to talk with anyone at Slingshot about options, so have made enquiries here.

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