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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

4.9 / 55 reviews

14 February 2019
Janey 7.4
Easy to sign up but got the wrong sign up address. New fibre was installed at an agreed time with no fuss.
Pros
Simple dign up. Installation cost not quoted up front. Fast turn around from order to install
Cons
Not many really except the hiccup about installation address.

5.3 / 180 reviews

13 February 2019
Neil Morris 6.2
Not the best value for money

5.6 / 89 reviews

12 February 2019
Lister Bass 10.0
What it says on the box

5.6 / 364 reviews

12 February 2019
G W 5.8
I've been with Spark for a while and was on a legacy Total Home plan utilising entry level 100Mbps fibre. While the underpinning reliability of the Chorus service is fine (it's basically irrelevant which ISP you go with), Sparks support isn't either great or awful, but their price point is way out, particularly when its packaged with a mobile plan where you already get sticky add-ons like Spotify and Lightbox. They are also completely unresponsive to price matching for effectively equivalent services, trying to sell all sorts of non-existent and intangible "service" benefits. ...read more
Pros
Basic unlimited fibre that says what its going to do. When you do get a human to talk to, they tend to be helpful (once you get past the "rebbot your modem" script.
Cons
Pricing about 25%+ higher than competition. Spark Unplan options are a joke - unlimited is about $5 cheaper that the legacy plan that's been around for 4 years. The online bot is atrocious, or it may be an actual person cutting and pasting a script - it's actually hard to tell, but it is zero value add. Basically, it feels like Spark don't care about losing customers from their premium brand as they assume that incumbency / consumer laziness will ensure that enough people don't investigate the market. ...read more

5.6 / 89 reviews

11 February 2019
Shaun 1.0
Poor management poor processes
Just a poor internet provider
Pros
Nothing
Cons
Everything

5.7 / 281 reviews

08 February 2019
Billy 5.4
Broadband plan and pricing were fine, however customer support was terrible, and am still awaiting a refund from bill over payment 3 months later. Would never use them again.

5.6 / 89 reviews

06 February 2019
Mohit 7.4
Good provider
Pros
Great service
Cons
Great service

5.7 / 281 reviews

06 February 2019
Auckland User 8.8
Pretty good service from Slingshot. They were reliable and their user portal fairly informative.
Pros
Good service
Cons
Price creep adds up

5.6 / 89 reviews

06 February 2019
Fiona 7.4
Only just joined, totally hassle free connection.
Pros
Too early to list more than that they are cheap!
Cons
Too early to comment.

5.6 / 364 reviews

06 February 2019
Fiona 4.4
Too expensive.
Pros
No hassle when we moved house. Quickly replaced faulty equipment.
Cons
Too expensive. At least 3 total failures in lees than a year. 3 faulty modems in the time we were with them.
Showing 10 of 2122 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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