Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

20 May 2019

Glen Miller 8.8

Good company to deal with no problem with them

Pros

Good prices

Cons

Bit of hiccup with the pricing especially with the 6 month special

20 May 2019

Ray 2.2

I still have no fibre connection. I’ve contacted Skinny on four separate occasions by phone and email to query why it has taken so long (2 months and counting). Replies are usually weeks apart and did not address any concerns, but instead blamed Chorus. Would not recommend and will be joining another provider.

Pros

None

Cons

Terrible customer service

20 May 2019

Stephen Palmer 8.8

Had a few issues at first getting homeline connected, but Support staff very helpful and eventually got sorted

Pros

Cons

20 May 2019

Mark Jones 8.2

A few hiccups but excellent service and response to phone calls and a great level of expertise to help solve any problems

20 May 2019

Sean Woollgar 9.8

changeover from Spark went very smoothly and was completed ahead of schedule. Speed has been fantastic on their gigantic plan.

Pros

Had an initial speed issue but tech support were very good

Cons

None

19 May 2019

Maria Oliver 9

Very good service. We wanted to set up the rural connection ourselves and were walked through the process with no problems. Our emails and phone calls were always answered.

Pros

Allowed us to set up our own connection which enabled us to site the antenna so that we could receive a wireless signal.

Cons

None

16 May 2019

Mario 10

Thanks Gerald. Great service. Fast and straight to the point.

Pros

Great service 10 out 10

Cons

None

16 May 2019

Luisa 9.6

Super quick and efficient.

16 May 2019

Krista 6.6

Was really good setting it all up as we were able to pick it up from the office

Pros

Fast response and easy to deal with

Cons

Speed is slow but that's because of our area so can't really change that

14 May 2019

Marie Taylor 2.6

Have had constant problems with our Slingshot fiber for the past year. On a daily basis, we have to restart the modem between 2-10 times. The support team is responsive, but the troubleshooting entirely sits with the customer and is extremely time-consuming. You are required to continually log into the modem and having to check each individual channel to see if there is an improvement, which takes a few days to monitor if there has been any success. After back and forth for ...read more

Pros

The support team is responsive

Cons

Reliability, speed, troubleshooting, connectivity. Pretty much everything has been a bad experience in terms of Fiber functionality.

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