Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 May 2019
Penny 2.4
Spark unable to compete with other providers in terms of price and features at our address, and also provided a completely dismal service when I shifted my mother and her phone and broadband to another address - have now lost all confidence in them - spoke to multiple staff, all with different advice about what services and features would be available and when - still waiting for some of the services to begin. One staff member (Nathan Neale) in Kerikeri store really tried his best for us - would definitely recommend him, but not the company he works for - I really think Spark have dropped the ball. ...read more
Pros
Customer service consultant Nathan Neale
Cons
too many - see review
10 May 2019
Thys Nieuwenhuizen 7.4
Absolute trouble free setup and connection
09 May 2019
Melanie Lous 3.4
very hard to get any useful help
Pros
Cons
customer service is shocking
09 May 2019
Donaldgoody 7.0
excellent website zir rar password recovery online
08 May 2019
Edwin 5.8
..
06 May 2019
Bari Tamihana 7.0
I found it frustrating, paying my account, because it was going out of a cash account which was sometimes short of cash because I had forgotten to make sure funds were available. I asked for a bank account number that I could pay for through my Bills Account. It never happened. I was suspended and talk about hard to get hold of, I stopped trying to retrieve my account
Pros
Some good service
Cons
Not willing to listen to concerns verbally, constantly trying to talk over the top of me
06 May 2019
Adam 2.6
Disappointing service
06 May 2019
Will 9.2
Great service! Cheap and fast
Pros
Fast, cheap
Cons
no
05 May 2019
Sharon 8.4
One of customer service support, named John has been very helpful. He anticipated my request.
Pros
helpful, knows what I need. anticipated my request.
Cons
nothing
03 May 2019
Sandra 6.8
Overall reliable provision of services.
Pros
Everything works well.
Cons
When things need changing or there is an oopsy....not so good. Long waits on phone for help and some set up mistakes. Extra charges, and varying info given.
Showing 10 of 2122 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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