Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 July 2019

Eric Woods 3.8

Spark is manipulative and anti-consumer. Shocking service - 2 hour wait on phone, or 1 day wait on callback, then can't understand their accent. The promotion I found on their website was wrong/out of date and the would not honour it.
The new unplan is still over priced and locks you into 12 months for NOTHING! Unplan charges the same for 60gb that others charge for unlimited data!!
Save yourself the disappointment - go elsewhere and stop feeding this dysfunctional corporate beast.

Pros

None

Cons

Called - got a 2 hr wait. Gave up, and was only then offered a callback for a day later. Call was no use. New unplan locks you into 12 months for NOTHING! The promotion I found on their website was wrong/out of date and ...read more

08 July 2019

Nathan Paul Griffith 7.6

The service has always worked well. Some days there is slow internet or the internet will time out, but the service has been reliable and valuable.

Pros

It has good speed, reliablilty and the comapny is well known

Cons

The price is standard and does not stand out as being a great deal.

08 July 2019

Aushan 9.6

Claire was just amazing and so helpful. Thank you and keep up the good work :)

06 July 2019

Graeme Parker 1

I would not recommend Spark to anyone.

02 July 2019

Chris Shinn 2.8

Internet kept dropping out and has done for months. Really annoyed at Sparks extra charge for paying by credit card, just greedy adding that!! They also charged me an "Inconvenience fee" because I was a couple of days late paying one bill. No customer good will there. Would never recommend them!!

02 July 2019

Christina Munro 1

We transferred over from Spark. Worse thing we ever did. Contact transferred us over early leaving us with no service from 28 May. It is now 2 July and we still have no services. Their customer services are appalling and every time we call we are on hold for hours. We lodged a complaint and still nothing!

Pros

NOTHING

Cons

No service, worst customer service, extreme hold times. These guys should not offer a service they cannot provide. We are losing the will to live.

01 July 2019

Olivia Wilson 10

Very good

29 June 2019

Kerry 1.8

Really appauling

Pros

Cons

too many for me

27 June 2019

Keagan Govender 2.6

Absolutely shocking dealing with contact Broadband . It's been 3 weeks still not contacted. They initially sent the the modem to the wrong house it's just a pain going with them. Their customer service is appalling. I dealt with only person that was on to it the rest were rude and could not care less.

Pros

Power is connected

Cons

No internet 3 weeks later, lack of customer service.

27 June 2019

Hamish Shaw 5.8

expensive and slow

Pros

good app, reasonable service although always had to wait for a call back

Cons

confusing and complicated charging, including overcharging a couple of times, slow internet (even though it's fibre)

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