Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 November 2019

Craig Wisen 2.6

I paid for the fastest fibre bundled with electricity. Worst decision was using Contact for internet. They do alright with electricity but internet speed was the worst. Always slow and sometimes very slow. Request to fix the problem went unanswered at first. I used speedtest.net and ethernet cable to verify they never able to provide a third of the speed that I paid for over a year. I was the only user, with only 1 device connected. When they did respond to my request, they d ...read more

Pros

Electricity works but internet not.

Cons

Very Very Very Very Very Very Slow

15 November 2019

Janet Crispin 10

I've been with NOW for a few years now, and they deliver quality service and support. I know I can trust them and have no hesitation recommending them to my friends and family.

Pros

Customer service is top notch, no long queues and really helpful support

Cons

None

15 November 2019

megan 5.4

Was with now internet average speed etc and quite expensive and internet still buffered alot customer service really bad blamed my modem. Before i switched to them had no issues have now changed to better provider.

Pros

Cons

Slow speed and poor customer service.

15 November 2019

Dave 2

After dealing with a provider with horrible overseas based customer support, I thought NOW being all locally based would be the answer, however was seriously wrong we couldnt wait to leave NOW as they dont return calls and have a rude dont really care attitude to any issues also like to make the customer feel like it is their fault, easy way to get out of it for them I guess without having to resolve any issues. They talk a big talk but cant back it up, ive since discovered a ...read more

Pros

NZ based

Cons

Very poor quality customer support. No real interest in resolving issues. Expensive. Part owned by Spark.

14 November 2019

Agnes brown 9

I loved that i didnt have to wait in a queue i love how the support team already have your details when you call awesome service

Pros

Cons

13 November 2019

Danielle 10

The best internet provider I have been with! Fantastic customer service! No long wait times when calling for assistance And help. Everyone is so kind and helpful. Internet speed has never been an issue and has always been reliable.
10/10 THANKS NOW

Pros

Hawkes bay based customer service team!

Cons

Can’t think of a single one!

13 November 2019

Jane 1.2

Part owned by Spark. Terrible customer service, they dont care if your connection is much slower than it should be and doesnt work properly as they do nothing to fix it and blame the customer instead.

Pros

Works well initially

Cons

Terrible customer service, doesn't fix issues. Doesn't return calls or emails.

11 November 2019

Paul 9.6

We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional ...read more

Pros

Pricing is competitive , support is excellent , connection speed is amazing

Cons

Haven’t experienced any

11 November 2019

Michelle Rayner 9.8

Great internet company. Absolutely no complaints.

08 November 2019

Margaret Gravestock 7

I am currently on the Spark mobile broadband because when I enquired about fibre three years ago I was told that it wouldn't be available in Te Puke in the foreseeable future. Two months later the government announced the roll out that is now taking place.

Pros

Wifi broadband is certainly an improvement over the previous copper wire telephone/broadband system.

Cons

An occasional glitch or overload of the mobile spectrum.

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