Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

02 December 2019

Niyati 7.0

Good

30 November 2019

Paul STUART 7.0

Was fine until purchased by Vodafone, at which point their plans could not be upgraded. We considered moving to Vodafone, but after 25 mins on the phone to an utterly incompetent sales rep (he didn't even know what an 0800 number was!) gave up and moved to Now.

Pros

Always quickly responsive when I called (unlike Vodafone)

Cons

Plan was limited to download of 30Mbps

28 November 2019

Robert Jeffares 7.8

I have NOW service at 3 locations which use a number of not so common features that need to be configured. NOW staff understand the technology and what needs to be done. Things happen promptly without me having to train call centre staff over the phone. I have other ISP's I have to deal with and they don't perform as well. Some are complete disasters!
NOW have limitations placed by service provider Unison which may be resolved as Unison increases it's capacity to deliver. Pr ...read more

Pros

Local, Responsive,Client Focused, Prompt.

Cons

Horrible "In Your Face" Phone Answering System. It belies the real people and real service NOW delivers. VODAFONE has the voice [but not quite the service]

26 November 2019

Peter Barleyman 7.0

Loved the humour and the accurate identification of the issues with other providers. Delighted when the customer care rep recalled my earlier conversation and had the detail on hand two weeks later!. could not fault the service so far. One short conversation compared with hours on hold. with repetitive conversations.

Pros

Top marks so far

Cons

nothing negative

20 November 2019

Pinky Lal 10.0

Fantastic service and staff.

Pros

Can cater to your needs and make sure your services are up and running. Consistent contact with you throughout the set up process

Cons

Can't think of any

20 November 2019

lee foaga 9.8

great testimonies from customer I wish I can get this great service..

Pros

300

Cons

300

15 November 2019

Craig Wisen 2.6

I paid for the fastest fibre bundled with electricity. Worst decision was using Contact for internet. They do alright with electricity but internet speed was the worst. Always slow and sometimes very slow. Request to fix the problem went unanswered at first. I used speedtest.net and ethernet cable to verify they never able to provide a third of the speed that I paid for over a year. I was the only user, with only 1 device connected. When they did respond to my request, they d ...read more

Pros

Electricity works but internet not.

Cons

Very Very Very Very Very Very Slow

15 November 2019

Janet Crispin 10.0

I've been with NOW for a few years now, and they deliver quality service and support. I know I can trust them and have no hesitation recommending them to my friends and family.

Pros

Customer service is top notch, no long queues and really helpful support

Cons

None

15 November 2019

megan 5.4

Was with now internet average speed etc and quite expensive and internet still buffered alot customer service really bad blamed my modem. Before i switched to them had no issues have now changed to better provider.

Pros

Cons

Slow speed and poor customer service.

15 November 2019

Dave 2.0

After dealing with a provider with horrible overseas based customer support, I thought NOW being all locally based would be the answer, however was seriously wrong we couldnt wait to leave NOW as they dont return calls and have a rude dont really care attitude to any issues also like to make the customer feel like it is their fault, easy way to get out of it for them I guess without having to resolve any issues. They talk a big talk but cant back it up, ive since discovered a ...read more

Pros

NZ based

Cons

Very poor quality customer support. No real interest in resolving issues. Expensive. Part owned by Spark.

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