Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

09 May 2020

Peter 5.8

We joined when it was Actrix - and were reasonably happy with it. Then it was taken over by Voyager, who continued charging us what Actrix had charged us - even though their own equivalent was markedly cheaper. Hence the change of ISP!

08 May 2020

Bill Davies 9

I am reluctantly leaving Farmside after about twenty years. They have been a great company to work with. I am only leaving because they can't connect me to fibre in our area.

Pros

Great Help Line . Wonderful staff who can relate to your problem and get it sorted quickly.

Cons

No Cons! Highly recomend their service.

08 May 2020

Heather Somers 7

So far so good. Having only just switched I am very happy with the service and price

Pros

Price, Service, Accessibility,

Cons

None so far.

08 May 2020

Mr Si 7

Please look else where for an internet plan. Most of the call center personnel are unhelpful and rude. Very untrusting net provides who would lie to you face about incentives if it wasn't for phone communication, preferred method! They are rubbish!

Pros

Some of the call center personnel are wonderful, but it's a jackpot if get to talk to them.

Cons

Untrustworthy!

07 May 2020

Steve 1.2

Worst ISP ever. Connection frequently stalls or drops out. Router requires restarting often. I used to think which ISP you were with made little difference - how wrong I was. Since switching to Bigpipe we have been plagued by issues daily. Customer service just make excuses or literally deny the problem you report exists. We will be paying to exit our contract early it is that bad.

Pros

Cons

Connection is awful, customer service is just as bad. Everything.

06 May 2020

Pauline 7

Moved to NOW 4.5 yrs ago after being hugely mucked around by previous landline and internet provider. BEST DECISION EVER! Have moved and installed fiber recently and still fantastically fast, efficient service

Pros

Local call centre, fast phone answering (no being put on hold or in a queue) easy to understand call centre operators, obliging, patient teckies, brilliant followup to check everything is OK

Cons

None

06 May 2020

Katrina 7.2

Good provider. Can recommend. Didn't have major issues with them.

Pros

Easy to switch, easy to cancel with no contract. Good price.

Cons

Slow speed in the evenings, but I have the same issue with my new provider as well.

06 May 2020

Glenn 6.6

I don't like how the monthly rate seams high. Now they are offering deals nearly $20 cheaper for new customers.

Pros

Cons

Cost. It seams to drop out fom time to time

03 May 2020

Brad 7.2

Great provider, only leaving due to not being offered the same deals as new subscribers are being offered. Maybe one day companies will start valuing existing clients.

02 May 2020

Leanne Chapman 4.6

The support is awful! They make it so hard when you are trying to get set up that it ends up taking much longer to get connected. The online set up doesn't seem to work at all, tried twice and both times had to spend another 45 minutes on the phone.

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