Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

13 June 2020

Ian Sherwood 6.8

Had very little down time, any problems have been sorted quickly. I am not sure that their fastest plan is worth the extra cost.

Pros

Service

Cons

Cost

13 June 2020

Rachel 8.8

Since changing to Full Flavour we have gone from having patchy service to everyone in the house being able to be online at one time.

Pros

Reliable, fast

Cons

Best way of contacting is via email

13 June 2020

Andrew williams 8.4

Full flavour has been awesome! The closest we come for service in our area was ridiculously expensive. The service I have received has been great! I can pay weekly so definitely not forced to use direct debit. And once we got use to the GB limits it's been quite easy to stay under the quota. Very happy with the service

Pros

Great service. Not expensive. Easy payment process. Reasonably fast connection considering where we are.

Cons

Cant get unlimited 4G service but I do understand why

12 June 2020

Judy 9.4

I have had no problems with Spark except the charges are excessive compared to my new provider.

Pros

Service, speed, reliability, support

Cons

Cost

10 June 2020

Barry O'Connor 6.8

Never been impressed with wireless setup

Pros

reception of bedroom telephone

Cons

none

08 June 2020

Colin hammond 5.4

Too expensive and my internet in chch is much cheaper and faster

08 June 2020

Nick 8.4

Reliable service, never had a major problem to really test support, but my needs have always been met really quickly.

Pros

Prompt support when required, simple plan structure, ability to take advantage of some 'new customer' benefits

Cons

none

05 June 2020

S Lewis 10

I couldn't be happier with service.

Pros

Cons

04 June 2020

Dave 4.6

Support is crap, they dont look after there existing customer and it's stupid that a existing customer cannot get the new deals. Look after your existing customers.
You speak to one call center person who offers you a deal and then another one 10 minutes apart and they cant offer you the same deal but worse and cant explain why they cant offer the same deal.
Straight up useless

04 June 2020

Mel 6

Okay company to deal with however, sometimes you didn't receive what you asked for and would have to follow up only to have Spark not backdate the request or fees (if it was their fault). They gave no incentive to stay when I came off contract, but seemed indifferent so I looked elsewhere and found someone who actually WANTED the customer's business.

Pros

Reliable when needing an answer.

Cons

No incentives to stay, limited plans (they've changed all fibre plans to UNPLAN and that's it). Indifferent attitude towards the customer.

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