Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

19 April 2024

Gary Adrien 10

I have dealt with customer service a couple of times since I signed onto Now and each time was given superb customer service. There is nothing worse, when you are phoning any customer service, than being given a range of options then being put on hold for minutes at a time before eventually speaking to someone from overseas who cares little about your problem. This does not happen with Now. Far from it. You are speaking to a person (at least I was) within a couple of minutes ...read more

19 April 2024

G Butters 9.4

Adrian sets the standard for a great service and support. After years of trying to work from home on an unreliable service from a big NZ Telco, we moved to Fast Internet and now have a fast , reliable and consistent connection. If you ever do need support, you are talking to an expert who can help on the first contact - not being transferred around trying to get to the right team.

Pros

Great Service and Support.

Cons

none

17 April 2024

Sarah 8.8

Awesome service from Now. Agents are polite and friendly and know what they're talking about (unlike other companies like 2degrees where they have automated everything so agents cant actually help with anything outside their script) Excellent value for money as well. Easy to set up and get sorted when connection went live.

Pros

Cons

16 April 2024

Michael 3.6

We were with HotShot for two years.

Pros

They are a very affordable provider. They work well most of the time. During opening hours callcentre does pick up quickly.

Cons

We had to keep calling them because speeds would drop. They would then pick back up for a while. I suspect throttling. We also started to experience a lot of packet loss. Changed ISP and the problem has resolved itself. ...read more

15 April 2024

Notjayda 10

Amazing team!!!!! Cannot recommend them enough

Pros

Answer phones

Cons

Answer phones too fast

13 April 2024

Jude 7

Upgraded when I needed it most. Stuck on couch with damaged knee

Pros

Easy to do

Cons

Can't think of any

13 April 2024

Malky 9.2

Good service from a great team

08 April 2024

Greg Watson 1

Big pipe is beyond awful. Beware!!
They provide zero support.
Internet speed is so bad.
There is no live chat option, despite them lying about it on all of there pages.
Advertise no termination fee then charge you a termination fee.
Internet down for four days !!! No Response!! No one to contact!!
No Explanation why... just awful

Pros

Zero pros, awful

Cons

Big pipe is beyond awful. Beware!! They provide zero support. Internet speed is so bad. There is no live chat option, despite them lying about it on all of there pages. Advertise no termination fee then charge you a term ...read more

05 April 2024

Bruce 7

Mainly because NOW was recommended by Consumer NZ & Canstar. Also had the best plan for me. The support service has been A1.

03 April 2024

Hamish 8.6

I been with these guys for a few years I like them but don't like them at the same time same small issues

Like if you get yourself a discount from them they said to you that your contact going to end on the xx/xx/xxxx but they cut your credit off before your contact ends and then you have to do the whole thing again

And another thing the customer service can be good and bad like sometimes it's their way of saying things can be rude at times

Pros

Customer service

Cons

Discount ends before your contact ends and if the internet drops it got no idea to find out on their website

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