Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 August 2020

Des Chang 8.4

Simple and easy sign up. Was good that the router box was already available in our building. Got connected right away.

11 August 2020

Sushi 9.6

All good. Easy to communicate.Greate support team.

Pros

All good

Cons

There is a bug on login page asks for email but accepts username.

10 August 2020

Nikhil Kulkarni 10.0

Great support

Pros

Quick connect

Cons

need to check in future

07 August 2020

Nobuko Arai 9.2

I would like to say that Ms Sam gave me a wonderful support kindly and very patiently. I have got a English difficulty speaking and listening that is always obstacle to sort out any problems. Especially PC issue to me. But she tried to understand, find what I need so softly, clearly. I really appreciate for her gentle speak and keeping pleasant attitude during our talk. After then, I was nearly in tears!. Thank you so much Ms Sam.
Nobuko

07 August 2020

Jeremy 9.0

NOW broadband are great. Excellent customer service.

07 August 2020

yang 10.0

very nice and patient!

07 August 2020

R A Nicholls 5.2

No capacity to help when service goes down. Their instruction is to send an email or checking their website for network updates are no use when you've list internet. Drop offs too frequent for a service pitched at business.

04 August 2020

Tingting 7.4

Very patient and helpful.

Pros

convenient

Cons

website information lack

03 August 2020

Jimmy 9.6

These guys built fibre into our subdivision where the copper was rubbish, they have been so good for our community

Pros

Local, friendly, great helpdesk and worked with us to help connect our whole road of lifestyle houses

Cons

None

03 August 2020

Carlos Braga 1.0

They sent me a modem using Fastways. The modem is in transit for almost a week. And Now Broadband claims that it is not their problem and that I am the one that must keep chasing their logistic partner. It is poor customer services, in my opinion.

Pros

I can talk to people when I call.

Cons

They don't solve the issue or take ownership of the problem.

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