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Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted. 

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.4
Reliability 8.6
Speed 8.3
Support 8.7
Features 8.1
Value 8.3
Average from 566 reviews
Showing 496-500 of 566 items.
2020-06-08 14:08:15
Nick 8.4
Reliable service, never had a major problem to really test support, but my needs have always been met really quickly.
Pros
Prompt support when required, simple plan structure, ability to take advantage of some 'new customer' benefits
Cons
none
2020-06-05 10:07:03
S Lewis 10.0
I couldn't be happier with service.
Pros
no
Cons
no
2020-05-24 14:16:53
An IT Professional 3.8
NOW Broadband simplify the process for your average person to connect to the internet. Some anecdotal evidence suggests that they have user-friendly customer support, however I have yet to identify truly useful support.
Their after-hours phone support is not support at all - more secretarial than anything as they are apparently unable to fulfill even the most basic service requests (i.e. Report network status), they appear to be there simply to act as a human voicemail.
I am sure their technical team have an idea what they are doing, however, their business model is to wrap their customers in bubble-wrap by preventing them from performing any configuration of their own devices. Their modems are locked-out by default, meaning you are fully dependent on their staff to perform even the simplest tasks, who as mentioned earlier, are only available at certain times of the day.
This dependence could be considered a security risk, as even changing the WiFi password requires going through them.
Lastly I'd like to note that unlike most other ISPs in NZ, NOW does not have a tool to report their network status, making it difficult as a potential customer to identify service reliability, and also difficult for an existing customer to identify the origin of connectivity issues. ...read more
Pros
Simple connection for simple people.
Cons
Limited support availability; Built-in dependence on their team for simple tasks; Lack of transparent processes;
2020-05-17 11:41:32
Sylvester 10.0
Very prompt and effective communication. Highly knowlegable technical support.
Pros
Prompt response; knowledgeable CS and technical staff.
Cons
None at this stage
2020-05-06 14:37:54
Pauline 7.0
Moved to NOW 4.5 yrs ago after being hugely mucked around by previous landline and internet provider. BEST DECISION EVER! Have moved and installed fiber recently and still fantastically fast, efficient service
Pros
Local call centre, fast phone answering (no being put on hold or in a queue) easy to understand call centre operators, obliging, patient teckies, brilliant followup to check everything is OK
Cons
None
Showing 496-500 of 566 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
20/11/2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
18/11/2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
31/03/2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
13/03/2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
11/02/2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
21/09/2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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